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Report: #401156

Complaint Review: Snapfish - Internet

  • Submitted:
  • Updated:
  • Reported By: Albuquerque New Mexico
  • Author Confirmed What's this?
  • Why?
  • Snapfish www.snapfish.com Internet U.S.A.

Snapfish Extra charges to credit card, no help or return of money. Internet

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Nov 13th I placed an order with Snapfish using a promotion of getting a custom photo book for free, only paying shipping and handling.

November 14th my insurance check ended up bouncing as there were extra charges from Snapfish on my card. There were 5 pending charges from Snapfish on my card. 3 for the shipping and handling and 2 $1 charges.

My bank refunded the bank charge due to the situation. But my insurance charged me a $10 fee too which I had to pay.

Meanwhile most of these pending charges then disappeared but I was charged twice for the shipping and handling.

The first time I called Snapfish I was told that their records showed that the card was declined the first time and there is no record of double/triple charges. I spent 45 minutes on the phone with them, including being transferred to a Supervisor and was told that I would receive an email from their finance office as they had nothing they could do.

I have not been able to get a phone number to anyone who could actually help me. I received an email a couple days later saying the matter would be reviewed and any over charges would be rectified.

Bottom line is I have had the same conversation with their call center FIVE times, I have faxed my bank statement showing the duplicate charges, I have taken a screen shot of the online banking page showing this double charge and emailed it. It is a MONTH later and I STILL do not have my money back.

I also do not have my photo book yet.

There is apparently no phone number to SNAPFISH, just their "call center". Which is utterly useless to me.

I have spent well over 3 hours on the phone about this matter. I am utterly disgusted with this company and will never again be using them or recommending them to anyone.

Laura
Albuquerque, New Mexico
U.S.A.

This report was posted on Ripoff Report on 12/13/2008 10:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/snapfish/internet/snapfish-extra-charges-to-credit-card-no-help-or-return-of-money-internet-401156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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