Complaint Review: SonoBello - Overland Park Kansas
SonoBello Body Contour Centers THE SONO BELLO ‘EXPERIENCE’ Overland Park Kansas
*Author of original report: Refund of extra surgery fee given
THE SONO BELLO ‘EXPERIENCE’
I went to Sono Bello because I have/had areas of my body that even at my ‘thinnest’ (114 lbs 5’7”) made me unhappy. I was told they could help me,
‘shown’ by their consultant (sales person) what they could do and pushed very strongly to sign and have it done quickly. I was told how ‘their surgeon’ is very picky and guarantees his work, whereas other places/surgeons do not. This was said over and over again by the staff there…especially after I told them I had read all the bad reviews Sono Bello has in other states. This clinic in KS is new so there hadn’t been time for complaints yet. So, after all of their professions of being better than the others and caught up in the thought of losing those hated areas, I signed and paid $12,000+ to have the areas done. After weeks of worry, angry with myself for spending so much on myself and much trepidation I had the procedures (2 wks in a row) done.
Now, I have read all sorts of horror stories online and I have this to say, “Yes, it does hurt a little and is uncomfortable (I felt like a water balloon), but only a couple times did I feel what I might term ‘an ouch’ of pain. Recovery the first week was pretty fast. Recovery was slower after the 2nd surgeries a week later. Wearing the pressure garment is kind of a pain (literally – I am a long torso, in, I guess, a short torso world – so any kind of a strap extender is a must!) Dr. Singhal seemed caring and is very good at his job. He’s had a very interesting life so I enjoyed hearing about it during surgery.
As my swelling went down over the months I began to notice on both sides of my thighs (the area connecting the thigh/hip area on my side) was huge. I looked deformed and could not wear certain pants or dresses (so much for the go shopping for new skinny pants right after ad). There were cut marks above and below the area but it seemed this was totally missed on both sides. At a post op visit the nurse went and got Dr. Singhal to see. He looked confused and upset and said I did not have my thighs done. The nurse told him I did. He assured my husband and me that he would fix this for free and for us to schedule it, then he left the room. After $12,000+ I should not look deformed at the very least! I set up an appointment and met with their new consultant (have a bit of a turnover there). I scheduled surgery. My inner thighs also had a part that needed fixed and I was assured if I had my ‘butt roll done’ (ONLY part I did not have done) he would fix the inner thigh during surgery. I paid. They always make sure you pay when you are there. I don’t think they are supposed to let you get away without paying. My payment included the $995.00 ‘surgery fee’. This fee is charged once – no matter how many areas you are having done. Within a week I decided NOT to have the butt roll done (over a month before surgery) and to only have the areas fixed before I did even more surgery – so I cancelled ONLY the butt roll portion. The surgery date and time did not change. Imagine my surprise when I went in for my pre-op the day before surgery and I was told I had to pay to have the thigh part done because Dr. Singhal now informed me that my thigh, where it meets the hip was actually my butt (they don’t do butts). Well, I do not know about any of you, but my ‘butt’ is not on my thigh or my hip. I was noticeably upset. The consultant said she’d talk to the clinic manager and call me later, no matter what. Then, the receptionist up front, along with the consultant, told me that the area I was having done was actually an ‘undefined area on my side between my hip and thigh. ‘Undefined area’, hmmm……Don’t remember reading that in my anatomy books.
I do not know which is more disturbing…that the Dr. called my thigh/hip my butt, that the receptionist and consultant called it the ‘undefined area between my thigh and hip’ or that they all must think I am dumb enough to believe any of that (my 6 year old granddaughter looked at me like I was nuts and said, “that is your thigh Oma.”) I was given the 70% off rate PLUS charged a second $995.00 fee, even though I had already paid it.
I was told the $995 I ALREADY paid for the surgery fee was lost because I cancelled surgery I NEVER cancelled surgery, still had the original date and time and was still scheduled for surgery the next day. I wanted to walk out. I was being ripped off and we all knew it, but…I was deformed. They had me and knew it. I paid and had it fixed. Let’s just say there was a lot that had been left from the other surgery.
They were smart enough to have me fill out their survey BEFORE meeting with the Dr. So, if in a similar situation wait to see him. I said things like he had morals, integrity, etc…I take it all back.
I am very unhappy with Sono Bello KS. I do not believe they have integrity. I would not believe a lot of what they tell you. PLEASE be careful. They do not honor their ‘wonderful guarantee’ and money really is their only objective. Think hard before giving them ANY money because once you do they will do everything they can to keep it. I believe they at the very least owe me my $995.00 so I only pay one surgery fee for the one surgery (a refund of one of the 2 surgery fees they charged me for one surgery). I am deciding what else to do about this. I am frustrated, a bit angry and do not wish for others to be taken advantage of either.
Update: I was contacted by a Dr. Garrison who asked me to please give him a chance to make this right before I posted any reviews. He had a Mr. Raysbrook contact me. First I was told no refunds (PLEASE you give them all the time – proof is on the internet. You just pick and choose who gets them!), and that they could give me $1000 in treatments. We have been transferred out of state so I cannot do that. He then said I would get the incorrectly billed second surgery fee refunded if I signed a paper. I said ok. Imagine my surprise when in order to get something that I should never have had to pay refunded; I had to release them from liability for everything - All liability if something they did harmed me (even death). No more post op visits, on and on. A bit of OVERKILL for a refund... For a company doing what is right (I should have paid NOTHING for any of this and now I am at over $2500 more! Some being ‘different’ some ‘guarantee’), so I spoke with an attorney (their paper suggests it hoping you do not). I was told under no circumstances should I sign something like that for a refund due me. That it was ridiculous and shows the true caliber of the company. There is more – but I will leave that off here.
So, all I have to say is that there are many good surgeons and clinics out there. Do your homework, get in writing any guarantees, read reviews and DO NOT let them pressure you by ‘only then’ deals to give them money.
This report was posted on Ripoff Report on 12/14/2013 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sonobello/overland-park-kansas-66211/sonobello-body-contour-centers-the-sono-bello-experience-overland-park-kansas-1106996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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