Complaint Review: Sony - Internet
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- Author Confirmed
- Sony www.sony.com Internet U.S.A.
- Phone:
- Web:
- Category: TVs & VCRs
Sony Wont honor a known defective Television repair Internet
*Consumer Comment: recall?
*Consumer Comment: recall?
*Consumer Comment: recall?
*Consumer Comment: recall?
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I bought a top of the line Sony WEGA 42" LCD TV late 2004 at a cost of about $2200. Also purchased a full Sony home theatre system and the stand with a 2 yr extended warranty - total cost was better than $3700, all of which was registered with Sony, Circuit City and third party extended warranty co.
I have always owned Sony products - my last television lasted 20+ years, but this piece of junk isnt worth the cost to throw it away. about 18 months ago the TV started showing blue spots / lines. not too bad, but getting progressively worse. When I called Sony tech line last year, they told me the bulb probably just needed to be replaced - so for $200, I thought Id just wait until it went out. Today I called a TV Repair shop to order a bulb and explained the problem - he knew EXACTLY what it was and told me about the Optic Block issues Sony has had with this unit for YEARS and recommended that I call Sony about the warranty.
So I spent the better part of the morning on the phone with Sony, who finally informed me that the warranty ended on 12/31/08 and so sorry, but I would need to pay for these repairs myself - cost to fix local is about $1100.00, cost just to buy replacement part from Sony is $1895.00 !!!!
My Issue / question is why wasn't I notified about the recall / issue when i called the first time OR as a registered owner of the defective unit? I wonder how many units they got away from having to repair?
Poor customer service for something so expensive and then they try and pork you for new parts - This is one person who will never buy another Sony product again.
Jim
Tampa Bay, Florida
U.S.A.
This report was posted on Ripoff Report on 07/16/2009 12:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sony/internet/sony-wont-honor-a-known-defective-television-repair-internet-470398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
recall?
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, July 16, 2009
Was there a recall done on the part?
and you should have called in a warranty fix at the first sign of problems. They told you "it was probably the bulb" but they had no way of knowing without looking. You should have insisted on a fix then.
Anyways, this is getting to be a problem with all modern televison manufacturers, just browse through this site. It looks as if TV ARE only built to last a few years anymore.
#3 Consumer Comment
recall?
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, July 16, 2009
Was there a recall done on the part?
and you should have called in a warranty fix at the first sign of problems. They told you "it was probably the bulb" but they had no way of knowing without looking. You should have insisted on a fix then.
Anyways, this is getting to be a problem with all modern televison manufacturers, just browse through this site. It looks as if TV ARE only built to last a few years anymore.
#2 Consumer Comment
recall?
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, July 16, 2009
Was there a recall done on the part?
and you should have called in a warranty fix at the first sign of problems. They told you "it was probably the bulb" but they had no way of knowing without looking. You should have insisted on a fix then.
Anyways, this is getting to be a problem with all modern televison manufacturers, just browse through this site. It looks as if TV ARE only built to last a few years anymore.
#1 Consumer Comment
recall?
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, July 16, 2009
Was there a recall done on the part?
and you should have called in a warranty fix at the first sign of problems. They told you "it was probably the bulb" but they had no way of knowing without looking. You should have insisted on a fix then.
Anyways, this is getting to be a problem with all modern televison manufacturers, just browse through this site. It looks as if TV ARE only built to last a few years anymore.
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