Sony aka sonystyle.com RIPOFF - Sony does not "EXCHANGE" defective merchandise the business that doesn't give a dam New York City New York

I went through 4 months of back and forth with sonystyle.com., regarding being charged for a product that we returned!

Basically we bought a digital camera online. After some price comparisons we decided to cancel this order about a day later. But once its in the sonystyle system it cannot be cancelled! We had to refuse shipment to be credited. Also we were financing through Sony Financial. Well we refused shipment early Feb and tracked the package back to Sony which took a week. End of story?--wrong.

I then received a loan agreement from American Investment Financial(Sony Financial broker) on April 1, for the product which was cancelled and returned to Sony in February. We then made numerous attempts to have a Sony Financial representative return my call, as it states on the loan agreement that they will be the only one who can cancel the loan and you must call within 24 hours of this agreement, which we did. On 4/1, our first call we were told it takes 24-48 hours for someone to call us back. On 4/5, called back asking where was my callback, they put another request in. On 4/10 they issued me file # and put my call as "critical". They then noted that the two previous reps were putting my call requests to the wrong dept. They then told me they would change the request to goto the correct dept: Sony Financial. Well on 4/15 I called again, spoke with another Rep, her story was that they "probably" would issue a cancellation notice to me rather than a call back. I said that was unacceptable as per this loan agreement we have to speak directly with a Sony Financial Representative. She again put in a "critical call" and told me 24-48 hours. Well my last call on 4/19, spoke with rep., her story was that these representatives are backlogged and couldn't give me a timeframe for a call back. I then asked for a place to air my greivance and she gave me their website, apparently there is no mailing address for a letter.

Well after going back and forth with these people and writing a certified letter to Sony headquarters- but still receiving notices from Sony Financial for payments I finally contacted the Better Business Bureau in NJ. (I know this site does not promote BBB, but I had success with them regarding solving this issue) I then heard from Sony Headquarters in CA. directly. They cancelled our loan and straigtened everything out.

I believe persistance helps when contacting sonystyle.com. I wrote to them via email, I called every week, sent a certified letter of my complaint, then finally a letter to BBB and then headquarters returned and corrected my problem and I received a written apology.