SONY Xperia Z3 T-Mobile D6616 Nightmare Worst customer service experience ever- they make Comcast look good Seattle Washington

IMCAST FOR PLAYSTATION VUE, but SONY in the Lies, insults, and injusries have lost a customer for life.

Sony Xperia Z3 for T-Mobile D6616

I was really rooting for Sony when I got my Xperia Z3. It had everything I was looking for. 3GB of RAM, a great camera, waterproof, and the new 700mhz radio to take full advantage of the T-mobile network. My first issues started with connecting Bluetooth to my 2013 Subaru. The first couple agents told me that I needed a new car radio, but finally I did get somebody who knew what they were talking about and told me to clear of the unused phones from my Subaru-- It then worked.

Sony promised Lollipop in February, but it came in June. I can deal with that. Before buying the Xperia, I read about phantom hairline cracks, but I have never cracked a phone and I have had smart phones since my first Sony Ericsson 16 years ago.

The day lollipop finally came out I was doing sit-ups and I pulled my Xperia out of my pocket and I thought there was pet hair on it, but it was a phantom crack. The phone was immediately unresponsive.  I called their support with my wife's phone to see if there was a work around, there was not. They said that I could send it in and it would likely be covered under warranty, but they would have to examine it. They could not tell me the price to replace the screen if it was not covered, and Melissa from Sony must have been the meanest and least knowledgeable customer service agent I have ever dealt with.

Nobody can tell you anything there and I think it is their goal to upset you and make you angry. I normally like speaking to customer service from Samsung, Apple, T-Mobile, Subaru and I rarely have to speak to Customer Service, until I got this Sony.

2 weeks after I mailed in my Xperia I called customer service because I had not heard anything about the progress, until Bernard checked on my phone and said it was assigned to a technician, it would be repaired under warranty at no cost to me(as this screen issue is a known problem) and it would be sent back to me within a week.

the next day I chatted online as I was looking to confirm Bernard's great news & get a tracking #, but the online agent told me that it was to be returned to me unrepaired. I could not believe it. I figured the agent chatting was mistaken, I called after work and they told me that what was noted in the file is that my phone was a work in progress and will not be repaired but they don't know why. When I arrived home, my phone had already been returned unrepaired. I could not believe this I asked a supervisor to listen to my call with Bernard, who must be a compulsive liar, a requisite trait to work in Sony Customer service.

To add insult to injury, a note in the box simply stated that the device was returned and is not repairable due to corrosion of the main board as a result of the screen being cracked.

My phone is now with a local repair shop in Seattle (I wish I had went to them first). I asked them about the note and how they could know that the main board was corroded and how could it become corroded. He said that they would have had to take it apart and put it back together with broken pieces, and it could have became corrode only if it was submersed after being cracked. I did not soak it in water, but Sony in their test may have. 

SONY DOES NOT WARRANTY THEIR PRODUCT AND IF YOU SEND IT INTO THEM, THEY WILL LIE TO YOU, DAMAGE YOUR PRODUCT BEYOND REPAIR< AND TELL YOU THAT YOUR WARRANTY IS VOID. DO NOT BUY SONY!!!!

I WAS GOING TO DROP COMCAST AND USE PLAYSTATION VIEW as my cable provider, now I plan on boycotting all Sony product until this is made right. SONY ARE YOU THERE? You used to be a good company, now… I am telling everybody I know to stay away and I AM A MARKET MAVEN.