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Report: #1460228

Complaint Review: Southbeach Diet - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Rose — New Bedford Massachusetts United States
  • Southbeach Diet Nationwide United States

Southbeach Diet Failure to Cancel account & charged credit card

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I signed up for the SB Diet program.  I called and canceled the program 5 weeks prior to my next shipment.  What do you know, they shipped me abox of food anyway.

When I called their reponse was "have no record of my call to cancel", they would not refund my $349.  They were rude, talked over me and clearly did not listen.  The supervisor reufused to come on the phone according to the customer service rep. Clearly they have an agenda of taking peoples money and utilize the support of well trained poor customer service.   

Do they understand that there are audit trails and phone logs of all calls these day, including my own.  IF you cancel this product (don't buy it to begin with), Keep the cancellation number handy because they clearly lie when they state you can cancel. 

This report was posted on Ripoff Report on 09/10/2018 09:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/southbeach-diet/nationwide/southbeach-diet-failure-to-cancel-account-charged-credit-card-1460228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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