Complaint Review: Spark Whitening - Internet
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- Author Confirmed
- Spark Whitening Internet USA
- Phone: 8667112831
- Web: www.sparkwhitening.com
- Category: Miscellaneous Companies, Misc. Health Specialists
Spark Whitening Bella at Home Possible Dual Ripoff Sparks Nevada Internet
*UPDATE Employee: Response to Bogman from Leona Valley , California
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Wife got caught in one of the FREE TRIAL Dental Whitening schemes from a company called Bella at Home. I got involved and cancelled the order and was charged $9.41 for their trouble.
Two weeks later a charge of $94.21 appeared on my bank statement from a company called Spark Whitening. We had not ordered nor received any product from this company. Initially contacted Bella at Home and they confirmed the cancellation of their order.
Phone number listed on bank transaction was 866340-2611 which when dialed the phone system says the call cannot be completed as dialed.
I contaced the company directly at 866-711-2831.
Connected to an individual that like other reports on this company would not listen to what I was saying and would not accept any sensible response.
We did not receive the product they claimed we ordered and the individual refused any cooperation until I got angry and demanded to speak to her superior. As expected Superviosor was "not available".
Individual started with a 30% refund then a 50% refund and then a 60% refund if we returned the product. Would not accept that we did not receive the product and had no proof of delivery as product was mailed without need for receipt signature.
Finally was told we would receive a full credit and to expect an e-mail in the next 24 hours confirming.
I will await the e-mail and if not received will contact bank and file a fraud claim.
This report was posted on Ripoff Report on 03/23/2016 09:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spark-whitening/internet/spark-whitening-bella-at-home-possible-dual-ripoff-sparks-nevada-internet-1295418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response to Bogman from Leona Valley , California
AUTHOR: Ms. Halloway - (USA)
SUBMITTED: Friday, June 24, 2016
Hello Bogman from Leona Valley California.
Can I start off by first apologizing for the unpleasant experience you have had with our company and any confusion regarding your accounts. We take complaints very seriously and we hope this response will provide you with additional information.
When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
The reason for only one product being cancelled was because they are different companies and have to be addressed and handled separately.
Concerning the Spark Whitening product not being received, calling their customer service number (866-711-2831) an agent can look up the tracking information to confirm delivery or not. Depending on this, a resolution can be met.
These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. Our representatives are advised to inform the customers to check their spam inbox for this confirmation email if they do not see it in their personal inbox.
Under the section titled Notice, there are our Terms of Offer. It is here where explains that upon no cancellation or responses from the cx, the cx will automatically be enrolled in a monthly subscription of the particular product. This also can be found on the bottom of the Spark Whitening website as well.
I hope this can help clear up any misunderstandings about our trial promotion. Again, I genuinely apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.
Sincerely, Ms. Halloway
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