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Report: #1281667

Complaint Review: spark whitening - Nationwide

  • Submitted:
  • Updated:
  • Reported By: not todayscammers — Glen Rock Pennsylvania USA
  • Author Confirmed What's this?
  • Why?
  • spark whitening scottsdale Nationwide USA

spark whitening offer for free sample for 1.00 shipping turned into 97.00 unauthorized withdrawel from checking account. scottsdale,az. worldwide

*UPDATE Employee: Response to not todayscammers — Glen Rock Pennsylvania USA

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i found an ad on a free sample website offering free samples of spark whitening pens for 1.00 for shipping,after filling out all info,common for free samples,i recieved the samples and severel days later found a 97.00 withdrawel from my checking account.i did not enroll in any auto mailings from this company and authorized nothing but 1.00 fee for samples,called them today and first recording message says how to cancell your autoshippment,funny,didnt get that same message yesterday.had to cancell my bank card and get a new one to stop this company from being able to steal anymore money from me.they said a shippment was sent to me yesterday,i will be sending it back and will insist on my money being refuned.

This report was posted on Ripoff Report on 01/22/2016 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spark-whitening/nationwide/spark-whitening-offer-for-free-sample-for-100-shipping-turned-into-9700-unauthorized-wi-1281667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Response to not todayscammers — Glen Rock Pennsylvania USA

AUTHOR: Ms. Halloway - (USA)

POSTED: Monday, June 27, 2016

Dear  — Glen Rock Pennsylvania. Please accept my sincere apologize for any misunderstandings about our trial promotion and how it worked. We take complaints very seriously and we hope this response will provide you with additional information.

 Our company does not ever refer to the trial products as free samples. The free trial is the period of time the cx has to try the product. A trial period. If the cx exceeds this trial period and no contact has been made our company to cancel, the cx is automatically enrolled to our monthly subscription program.

When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to.

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. Our representatives are advised to inform the customers to check their spam inbox for this confirmation email if they do not see it in their personal inbox.

I have included the terms from the Spark whitening website where it explained this:We'll also enter you into our Spark Whitening Constant Dazzler Club. With the Constant Dazzler Club you'll get a package of Spark Whitening Teeth Whitening Syringes so you can maintain your whiter teeth. (8) days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at 1-866-711-2831 or www.SparkWhitening.com), we'll conveniently bill your credit card $94.31 for the full 30 day Spark Whitening System. The cancellation and return policy is described in detail below. Plus, you'll also get a package of Spark Whitening Teeth Whitening Syringes about every 30 days for the same monthly in-home price you paid for the original Spark Whitening System plus $10.91 in shipping, all conveniently billed to your credit card.

I hope this can help clear up any misunderstandings about our trial promotion. Again, I genuinely apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.

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