Spectrum Time warner Stated one price, and charged a high price Carol Stream Il 60132-0901

I was told when i rent a modem support to be free, and my monthly bill would be $19.99 including taxes. Recevied my monthly bill and it is $30.71. When called Spectum i was told i recevied the wrong information and there was nothing they would do.

I ask them about a bundle on my bill that i did not order, i was told i needed to up grade  since i been with time warner. the misstate was there problem for telling me the wrong information. but refuse to correct it.this is not right. taking adventage of customers. I will return Spectum modem/ router.