Ripoff Report Needs Your Help!
Report: #179533

Complaint Review: Sprint, Nextel - Overland Kansas

  • Submitted:
  • Updated:
  • Reported By: anaheim California
  • Author Confirmed What's this?
  • Why?
  • Sprint, Nextel Overland, Kansas U.S.A.

Sprint, Nextel rIPOFF admitted mistakes but refuses to compensate, liars, fraudlant, rude customer service, ANYTHING FOR MONEY Overland Kansas

*Author of original report: Consumers can beat the corprate greed!

*REBUTTAL Individual responds: i'm not giving up.

*Consumer Suggestion: Note about contracts and agreements

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I have been a customer since 7/2004. When I first signed up I thought Sprint was a FANTASTIC company. They had great plans and great prices, customer service was just great. And since I work in customer service, I know what excellent customer service consists of. After having my service for about 5 months I decided to add another line, and of course the service they provided continuted to be nothing below excellent. But then something happened... I noticed approximately the begining of last year things started to get a little shaky, no big deal, every company goes through ups and downs. I was more than willing to deal. But I noticed a consistancy in how bad the reps were on the phone, rude and HORRIBLE accents! so I went into the local Sprint store and got to talking to an employee and told me they are now doing their outsourcing in India. I was pretty up set about that not only because of the rude reps, but the fact they took jobs away from AMERICA so they could pay them less money to increase their profits.

So time continued on and I just went with it, and everytime there was something on my bill that I did not authorize nor ask for, I just called and asked for it to be removed and not be charged for it. But this has gotten really annoying, then they started shutting off my phone. I would pay my bill WAY under my limit and then 3 days later my phones would be shut off again, and I would still be under my spending limit! So I wrote a complaint letter about how completely BAD I have been treated and that it was unfair I had take so many hours out of my very very busy sched. I work full time and go to school full time, I am very stressed, so I dont have the energy, time, or patience to deal with them. So I requested they waive my termination fee and discontinued my service. After about a month I finally recieved a letter from the correspondence department appologizing for my unsatsifactory experience and denying my request. At the bottom of their response it stated my 2 lines individually and when each contract would be up. Then it very clearly stated if I chose to terminate my ACCOUNT before the satisfaction of my contract I would be charged $150. Now normally its 150 per line, but this very clearly states if my ACCOUNT is terminated it will be $150. Reguardless of any contract I signed, now that they have made a mistake, I feel they should own up to it and only charge me this stated amount. Now I have called them TWICE on this matter, the first time the rep just gave me the run around and would not even admit to the possibility that what I stated about the letter could even be true. So I let it go for a while and just decided that I'm going to press on with the letter's statement.

I had just gotten my most recent bill and noticed yet even more charges that DID NOT belong. So I contested it, I went into the store thinking I'd actually get somewhere. The rep who helped me was very nice and helpfull, but was a former nextel employee and even admitted to how bad Sprint is and how many complaints they get. He got them to remove the charges, which were the Vision pack, insurance, and international calling. 2 of them I never requested and the third I had to repeatedly ask to be removed. So the rep he spoke with SAID all the charges would be credited back to my account and remove, thus turning my service back on, because it was $6 over the spending limit. So dispite them stating it only takes at the most a few hours to turn back on I gave it 24hrs just incase there was some sort of glitch. After my service not being restored I called customer care and asked why my service had not been restored and why my bill was still exactly the same. I told her I spent an HOUR AND A HALF at the store trying to resolve this and now I'm having to call yet again to get this properly fixed. Well the rep stated they had no evidence I had anything removed nor had anyone called to have it removed which is complete nonsense. Then I asked her to removed specific charges and gave me the run around every single one. So I just asked for a supervisor, yet again she gave me the run around and accused me of lying about every single charge! I was completely in shock that she had the NERVE to accuse me of lying. That is one of the worst things you can even do to a customer. She kept giving me the run around and FINALLY agreed to remove the charges and credit my account. So then I proceeded to bring up the letter. And I told her that it states $150 not $300 per line. She admitted to this being a mistake that who wrote it used the wrong sentence structure. I was like well, your admitting to this mistake? She said yes. So I told her that I should only be responsible for $150 of it because their employee messed up and its good business ethics to not let the customer take the fall for their problems. She didn't know what to say. So instead of giving me a good response she just stated that she was "correcting" the letter and that It should have stated $300. So I told her that she could not correct the statement of my letter and that they should be responsible for their actions. She said well you misunderstood what the letter meant. I said NO I DID NOT misunderstand, its VERY black and white what it says. If it was not a mistake it either would have said $300 dollars for the termination of the account or $150 per line if the account is terminated early. There was NOTHING to be misunderstood, she just refused to comply with the fact that they messed up and they should pay for it. NOT ME. I am NOT responsible for their mistakes. I have NO more pateince with these people and I never get anywhere. Then she tried to throw in that they have a recorded statement of me agreeing over the phone to the contract! And that I entered in my social security number, on two different occasions when I started and when I upgraded! Now this is completely something I've never heard of nor have I EVER done this. So I told her that if they have a recording of me then it is fraudlant. I also told her that I have never recieved the phone until the phone was programmed and ready for use, so meaning if anything was agreed to it was done by their employee and would make it fraudlant on their case because their employees are not following company proceedure. So She said she would forward my case to their "fraud department."

It seems to me that they just have various departments so they can delay or give you the run around.

So she said there was nothing she could do but she would take off the other charges. I told her thank you but this isn't the end of it.

What happened to them giving out their names and REP numbers to keep track of the rude ones so you can file a complaint?

I've also filed a complaint with the Better Buisness Buerau. I'm fed up and I feel sorry for anyone else who is still continuing buisness with such an obveously imcompetent company.

When this is over I'm not paying a single dime for termination fees and my bill will be correctly ajusted so I can pay the final amount I owe. Unless this is found to be fraudlant from day one, them I'm not paying anything and I will be seeking a refund for all previous months I have used their services because of their fradulant employees.

anaheim, California

Click here to read other Rip Off Reports on Sprint

This report was posted on Ripoff Report on 03/06/2006 12:01 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#3 Author of original report

Consumers can beat the corprate greed!

AUTHOR: Andrea - (U.S.A.)

POSTED: Monday, March 13, 2006

Well after filing a complain with the Better Business Buerau and getting ready to file with PUC, Consumer Affairs, and anyother possible source. I recieved a call just a few minutes ago and they left me a messege saying they would credit my account for all the bogus charges for the add ons I didn't request, and they owned up to the letter they wrote stating my early termination fee for my account was only $150 (when it should have said $300) In reality i should owe them around $600. But I have their voicemail stating my final bill is $145. I'm saving the messege and asking for a statement as well as it in writing. I want it to show my credits and for my termination fee. My last bill was $300, and it doesn't make sense that they would tell me only 145. Oh well, they may have just screwed them selves again and this time I have a recorded statement from their corprate office!

Respond to this report!
What's this?

#2 REBUTTAL Individual responds

i'm not giving up.

AUTHOR: Andrea - (U.S.A.)

POSTED: Monday, March 06, 2006

I've already filed a complaint with the BBB, as well as I am getting ready to file a complaits with Public Utilities Comission, Consumer Services, and the FCC. As well I have a contact with in the media that I'm going to be utilizing. I've decided I'm going to call Sprint tonight to see if I can find out a little more about this so called "recorded agreement" they are telling me about, the rep may have been just trying to find an excuse to give me the run around. But if I find out this is a common practice that they are SUPPOSE to follow through with, I'm going to send them a certified letter telling them to send me proof of such statement. And if they dont cough anything up, I'm writting a letter to the Attorney General, they'll get them to cough it up or they'll be in more trouble. I plan on pursuing this as deep as I can, and taking advantage of every possible tactic to win this battle. Its unfair and BAD BUSINESS PRACTICE!

I went back to T-mobile, the only reason I ever left them was because Verizon had a cool phone I wanted, which later regretted because they lie just like Sprint. And eventually even worked for Verizon. I know their games, I've worked in the industry somewhat. And they will do ANYTHING to make sure they have your money.

I'm 19 years old, there is NO reason why I should have to deal with this. I have better things to do, nor do I have the time for this.

Respond to this report!
What's this?

#1 Consumer Suggestion

Note about contracts and agreements

AUTHOR: Tony - (U.S.A.)

POSTED: Monday, March 06, 2006


What most people don't think about in situations like this (and I have had the exact same experience as you have, only with Cingular) is that the agreement or contract you signed is only valid if it contains the two mandatory requirements: full disclosure and consideration.

In this case, they did not fully disclose that fact that they charge you for calls you did not make, or text messages placed on your phone by third parties. The problem I had was they were charging me for international calls that I never made--and I keep a record of all my calls--and text messages by the hundreds place on my phone by third party subscription services that I had never even heard of. I was told it was my responsibility to correct the problem and the bill they sent me for several hundred dollars would have to be paid before phone service could be resumed.

Well, nuts to that. I told them to close the account and went to another phone service company. Needless to say, Cingular billed me for $150 for closing the contract early. I sent them a letter reminding them of the fact that a contract that does not contain full disclosure of practices that materially effect the consumer (letting third parties charge to your phone bill without your knowledge or authorization, for example) cancels the contract. Because they breached the contract by not disclosing all their hidden ways of charging you for unasked for services, they are responsible for the loss. It took me two letters, but finally they stopped billing me and ate their $670 phone bill.

Don't take any nonsense from these companies, they make a lot of mistakes and are ultimately responsible even though they hate to admit it. A letter to the FTC can also help it nothing else works.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now