Sprint PCS Unauthorized change of contract terms, ripoff Overland Park Kansas

After reading your first complaint and commenting on the fact that nowhere in the contract does it say anything about what you claim it does. Now after pointing out the fact that it is on the web page that you must pay for what use to be free unless you have insurance you did not like that either. Now I am sorry to rain on your parade but this forum is not only for people who agree with you but also for those of us who think you are wrong, as I do. Common sense is the worst enemy of people who complain when they are wrong, while I understand that you think that it is a software problem, but even if that is the case under the new way of doing business with Sprint and many other service provider nothing is in stone unless it is in writing. Never assume anything is the way it use to be, and do your homework, it is simple to ask questions and get answers, if you get an answer that does not sound correct, or that you know is not correct ask for a supervisor or better yet, get it in writing. I learned along time ago that talk is cheap, I have a 13 page written contract with Sprint covering the service to my phones, and in that contract we covered everything from the phones I will carry from day one to the end of my contract, even when replacing one I or someone else breaks one of my phones. I am sorry that you think an implied warranty is enough when dealing in the world, but a judge will inform you that in the court of law that is not enough, and if you are going to accuse someone of breach of contract you really should have the contract in writing, otherwise you could be brought up on slander charges. I wish I could be more helpful to you, but in this case there is only one thing I can say to you, know what you are talking about before you make a statement that you do not want responded to.

Joshua, be quiet


I have a problem with the original Sprint programming and software on the phone - not with the handset being defective or broken.

I never was guided to read anything on the Sprint website before I signed my contract, nor have I ever been refered there except by you, so I think what you said is overall completely irrelevant. Using your logic, I could put some page in my website saying that every customer must pay me $1,000,000 every time they log into my website, and according to your logic they should pay it.

I've poked around and see that you've replied in defense of Sprint a lot of times in these forums. I cannot imagine why - between working for them for over a decade and giving them nearly 10 accounts of SprintPCS for the past nearly 10 years, I have never been treated with a significant amount of respect by Sprint that would ever make me want to defend them - they are not an honorable company, and they make it very obvious that they do not care much about me as a customer.

Now, Joshua, do not post any replies again to any of these Sprint complaints unless you are providing a meaningful or useful response that would help delineate the situation - simply saying that it's the customer's fault is not helping (that attitude from Sprint is exactly why I posted a ripoff here).

Joshua, be quiet


I have a problem with the original Sprint programming and software on the phone - not with the handset being defective or broken.

I never was guided to read anything on the Sprint website before I signed my contract, nor have I ever been refered there except by you, so I think what you said is overall completely irrelevant. Using your logic, I could put some page in my website saying that every customer must pay me $1,000,000 every time they log into my website, and according to your logic they should pay it.

I've poked around and see that you've replied in defense of Sprint a lot of times in these forums. I cannot imagine why - between working for them for over a decade and giving them nearly 10 accounts of SprintPCS for the past nearly 10 years, I have never been treated with a significant amount of respect by Sprint that would ever make me want to defend them - they are not an honorable company, and they make it very obvious that they do not care much about me as a customer.

Now, Joshua, do not post any replies again to any of these Sprint complaints unless you are providing a meaningful or useful response that would help delineate the situation - simply saying that it's the customer's fault is not helping (that attitude from Sprint is exactly why I posted a ripoff here).

If you read the page it will explain the way it works!! http://www.sprintpcs.com/support/servicerepair/service_repair.html
If you still do not understand I don't know what to tell you!! It says you got to pay $15 dollars unless you have insurance...I still advise you to call the manufacterer if you feel it is not your problem!!

The trouble is not with the handset - it is with the Sprint software for this particular handset. I think that there is an implied warranty on the Sprint software as long as I am a paying customer. I should not have to pay for their error, which has been a problem since out of the box, and there are even entire forums dedicated to this particular problem. Again, there is an implied warranty here since this is not a hardware defect in my professional opinion (I am a software and logics engineer).

I am sorry to inform you that after reading the countless pages of a Sprint PCS contract, that I do have in writing, nowhere in there do I find anything saying that diagnostic work is performed for free. As a term of the contract you do have the right to return defective products within 14 days of purchase to the location where you bought it, and you also have a 90 day to 1 year (depending on manufacturer) warrenty.As far as the cost to replace it if it was deemed not to be a malfunction caused by the misuse of the phone they have three options, either repair it themselves, replace it themselves, or refer you to the manufacturer. If it was damaged by some fault of yours, then they do not have any obligation under the cantract besides the standard rebates offered to every customer after a period of time. So if they offered to replace it without you having insurance on it at a cost of $50 dollars, I think unless you can prove mis manufactuing caused the problem, that you take the offer they have given you and like it, because that is the same cost I pay with insurance to replace a handset that I damage.