Complaint Review: Sprint PCS
Sprint PCS Sprint Communication Sprint Is A Ripoff San Diego Nationwide
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I canceled my Sprint service after 20 years on Jan 24, 2017 and signed with T-Mobile. I just could not deal with the poor connection and less than stellar customer service any longer. I called a rep at Sprint to notify them of my cancellation on 1/24/17 and the rep said she would make a note of our conversation. Today I called Sprint to find out my final bill, I have paid my entire bill on time every month. My billing cycle was quoted Dec 19- Jan -14th and I made my payment Jan 6th in full. So the rep said for Jan15- 24th my final bill was $131. My normal monthly bill is $180 so I asked why was I being charged almost an entire months bill for for just 9 days of service. I asked to speak to a different rep who then said no my final bill would be $173. I was confused as to how 2 reps came up with different amounts for the same account. I asked to speak with a supervisor who at first disputed that I had ever called to cancel my service although my numbers were ported over to T-Mobile on the same day i called to cancel my Sprint service. She then said yes I see you called on 1/24/17 and your final bill is $379. I almost lost it. How can 3 reps give differing amounts on a final bill. I hadn't missed any payments and I had made a full payment on 1/6 as soon as the bill was posted. So it seems they are attempting to charge me for services past the 1/24 cancellation date. I had been a Sprint customer for over 20 years and never made partial payments on my bill. My bill was $190 each month but now that I have cancelled my sevices they expect me to pay $379. How is that possible? I will tell everyone I know to switch from sprint, and I will never do business with them. I own shares in their company and I'm selling those as well. Shame on you for gouging prices when a customer decides to go with a better phone offer.
This report was posted on Ripoff Report on 02/24/2017 02:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint-pcs/nationwide/sprint-pcs-sprint-communication-sprint-is-a-ripoff-san-diego-nationwide-1358186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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