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Report: #1358186

Complaint Review: Sprint PCS - Nationwide

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  • Updated:
  • Reported By: Tee Tee — El Cajon California USA
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  • Sprint PCS Nationwide USA

Sprint PCS Sprint Communication Sprint Is A Ripoff San Diego Nationwide

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 I canceled my Sprint service after 20 years on Jan 24, 2017 and signed with T-Mobile. I just could not deal with the poor connection and less than stellar customer service any longer. I called a rep at Sprint to notify them of my cancellation on 1/24/17 and the rep said she would make a note of our conversation. Today I called Sprint to find out my final bill, I have paid my entire bill on time every month. My billing cycle was quoted Dec 19- Jan -14th and I made my payment Jan 6th in full. So the rep said for Jan15- 24th my final bill was $131. My normal monthly bill is $180 so I asked why was I being charged almost an entire months bill for for just 9 days of service. I asked to speak to a different rep who then said no my final bill would be $173. I was confused as to how 2 reps came up with different amounts for the same account. I asked to speak with a supervisor who at first disputed that I had ever called to cancel my service although my numbers were ported over to T-Mobile on the same day i called to cancel my Sprint service. She then said yes I see you called on 1/24/17 and your final bill is $379. I almost lost it. How can 3 reps give differing amounts on a final bill. I hadn't missed any payments and I had made a full payment on 1/6 as soon as the bill was posted. So it seems they are attempting to charge me for services past the 1/24 cancellation date. I had been a Sprint customer for over 20 years and never made partial payments on my bill. My bill was $190 each month but now that I have cancelled my sevices they expect me to pay $379. How is that possible? I will tell everyone I know to switch from sprint, and I will never do business with them. I own shares in their company and I'm selling those as well. Shame on you for gouging prices when a customer decides to go with a better phone offer.

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