Report: #1315990

Complaint Review: Sprint PCS

  • Submitted: Sat, July 09, 2016
  • Updated: Sat, July 09, 2016
  • Reported By: originaljerk — Tempe Arizona USA
  • Sprint PCS


Sprint PCS Sprint BuyBack Program Fraudulent Terms Nationwide

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On May 11th, 2016 Sprint PCS solicited me to switch my cell service from Verizon to Sprint, the terms were as follows:

Sprint would pay $75/line that was ported over.  4 lines total were ported.

Sprint would pay up to $650 per phone to buy out any contracts I had with Verizon, had 2  iPhone 6Plus 64 GB and 1 iPhone 64GB with Verizon that applied.  

In return I purchased:

3 iPhone 6s Plus 64GB

1 Samsung Note 5

1 iPhone 6s 64 GB

This transaction was completed at the store in Avondale, AZ via the web.  The clerk did everything to maximize promotions that were online but not available in the store.

Sprint did provide 4 $75 credits towards the account for porting the lines on 07/01/16.

As of July 9th, 2016 Sprint has not made it possible for me to upload the serial numbers of these phones and my final Verizon bill to receive the American Express card to pay off the Verizon contract.  I have placed numerous calls to Sprint to be told I have to speak to a specific department:  The Backroom.  Yes, that's what they call it.  

Now, I am on day 59 of the 60 days, can't upload any info, sitting on hold with Sprint for 50 minutes so far as I type this.  

It turns out sprint has multiple pages for uploading these serial numbers, but none of them are available while you are logged into your Sprint Account, now I'm waiting again, as I have on 8 other calls to be given this secret information.

In my personal opinion Sprint PCS makes what should be a simple thing, they tell you how you just go online, provide the serial numbers and upload your bill.  They give you a label, ship them the phone and they take care of the rest.  If this is so easy why does it take so many hours to get the page your supposed to upload to?  The reason is simple, Sprint knows they lose money on these deals and therefore really don't want you to upload the serial numbers.

Current page they say to upload to is:

Nope, that page doesn't work for my special.  Seems that page is for when you do the deal in the store and the store rep has already uploaded your phone and taken it, us online customers have another top secret page.  

This report was posted on Ripoff Report on 07/09/2016 05:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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