Report: #1260528

Complaint Review: Sprint pcs

  • Submitted: Sat, October 10, 2015
  • Updated: Sat, October 10, 2015
  • Reported By: Gerald — Hahnville Louisiana USA
  • Sprint pcs


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Being a loyal customer of 16 years. I decided to order 2 I phone 6a pro. When speaking to customer service that I can barely understand because they are all in the Philippines I asked about the iPhones 6s pro. My plan was the everything and I was eligible for a $15 credit per phone per month upgrade. I decided to go with that. Then I asked if there were any rate changes The rep told me she can put me on the family unlimited for $110 per month for the 2 phones. I asked if I still get the $15 credit per phone per month. Sprint rep said yes. I proceeded to order the phones When speaking to sales it was confirmed again I would still get the $15 credit per phone per month. I also inquired about the otter box covers. Since I had to pay instead of just putting on my bill I said hold off for now and I will call back later. Later came and I called back. I went over everything all over again. But my plan was changed and after asking about the $15 credit per phone per month it was confirmed it still applied. So I went ahead and proceeded to order the phones. Sales again recon firmed I still get the credit. I then ordered the phones. Then afterwards sprint sent an email where I had to sign an agreement. Well I drive a truck for a living traveling cross country so I could not get to a computer to sign the agreement. Later that night my wife got on the computer and signed the agreement but she did not know what the agreement was. She read it to me after signing and I said that's wrong They are charging full leasing price for the phones. I called sprint again and explained in full and the rep did credit me $12 for the shipping and $30 for one month credit. And told me to give them 48 hours and they will contact me after their investigating. Since all calls are recorded. They can hear for themselves I was told over and over I would still get the credit. Well 48 hours later I never got a call. I ended up calling sprint and they are telling me that with my new plan I don't get the credit. No matter how many times they told me I would It got to the point that Darren from corporate got involved and all he offered was $50 credit for my time I spent on the phone. And did not budge about the $15 credit per phone per month that I was repeatedly told I was gonna get. The decision is not final what I'm gonna do but there should be a better offer to help offset what I was told

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#1 Consumer Comment

Stacey You've Been Lucky

AUTHOR: Ben Charlie - (USA)

My biggest issue with Sprint is the fact they have outsourcing to the Phillippines where the accents are so thick you can't understand a word they're saying. I've complained about this multiple times because what's the point of calling Sprint when you can't understand them. (How's that for a 'communications' company.) Every time I complain, get the same lip service about how it's corporate's decision etc. 

Sprint doesn't appreciate customers, couldn't care less and that's been my experience pretty much for the last 17 years. Its time for a new deal and I'm moving on. Would suggest the others here do the same. Why give your hard earned cash to a company who doesn't seen any value in your patronage? Might as well go down the highway throwing money out the window. 

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#2 Consumer Comment


AUTHOR: Stacey - (USA)

I got the same deal and I get the $15.00 discount every month on my bill.  Well good luck - you signed a contract.  I suggest you go to your local Sprint store and take that contract with you.  FYI everytime I call Sprint I speak to someone in the US. Don't know where you got the Phillipines from.

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