Sprint Wireless Lied, Stole, Misrepresentation New Port Richey Florida

I visited the 9828 Little Rd. New Port Richey, Fl 34668 and I upgraded 3 of the phones on my existing plan. While I was in the store working with the customer service rep I made it 100% clear that a portion of the money I was giving him (excess of the phone costs) would be applied to my account as a credit towards the upgrade/activation fees so when I would be receiving the bill the previous month I would not have such a large amount due. I was also told during the transaction that with the purchase of the 2 iPhone 5 I was eligible for $50 worth of free accessories per phone.

When I had looked at the receipt later that night I noticed that there was no credit (money given for the upgrade/activation fees) on my bill as well as I was charged a total of $100 in the accessories I was told were free with the purchase.

I have been in contact with Sprint several times, and the most help they have given me was one credit towards my activation/upgrade fees. While later speaking with the store manager I was told I could bring the accessories back and get a credit. However, when I attempted to return the items, he refused stating "they need to be in the packages."

Speaking again with Sprint customer service rep, they stated that they would send me a prepaid box to return the items, and they would contact me within 48 hours. To no avail was I contacted. When I made contact again, I was told that I was no longer eligible to return the items for a credit.

I feel as if the Sprint representative not only fraudulently represented himself and Sprint, but he also stole my money and security with the company. Unfortunately, there is nothing I can do without hurting my credit or paying an obscene amount in early termination fees.

I further feel as if they robbed me and they should be punished for this.