Stainsafe Warranty Rip Off Palm Beach Gardens Florida

I am very familiar with how it works with stainsafe.

Just like any other warrantee service, they only cover EXACTLY what the warrantee says it covers. If you had 3 burns at the same time you must report "I had 3 burns that happened (must know exactly when)" Stainsafe does not cover accumulation (it says that in the warranty). Stainsafe also does not cover breakage of the rails. (says that in the warranty, also) However, may be covered under manufacturer's warrantee. You should call Macy's customer service.

Everything warranteed one year, after, it goes by manufacturer's warranty. If you paid $400 for the warrantee, the set must have been several $1000s. Ask for a manager at Macy's customer service and see if they can't be of some help with the rails.

Just be reasonable and explain the problem with broken rails and a good customer who made a great purchase and see if can at least get a technician to come out.

Stainsafe is a great service if utilized properly and exactly under the terms of the warrany. If you do what you are REQUIRED to do, Stainsafe does what they are REQUIRED to do, no more, no less. They really do replace furniture that is not repairable or parts no longer available.

Hope this helps

Why would you expect the warranty to cover consumer negligence? Candle burns have nothing to do with the manufacturing process or installation. You chose to put the candles on the dresser and allowed them to burn too hot.