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Report: #1247372

Complaint Review: Stamps.com - Inglewood California

  • Submitted:
  • Updated:
  • Reported By: Lynn — Wauwatosa Wisconsin USA
  • Author Not Confirmed What's this?
  • Why?
  • Stamps.com Inglewood , California USA

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Stamps.com sent me a packet in the mail offering a free trial. I downloaded the software and used it once. Somehow I ended up with $15.99/month charges with no idea at all of what I'm supposed to get for those fees.  This is now the third cycle and I'm waking up to what's going on. I logged into my on-line account today (Sunday) and tried to cancel the account, but you can nly cancel the account by calling them M-F.  I will call tomorrow and will cancel, and will also try to get a refund. I don't recall signing up for this. I presume I was askd to enter my credit card information in case I wanted to purchase more postage, but I do not at all recall authorizing it fro monthly fee.  That would make no sense for me, a small user. 

This report was posted on Ripoff Report on 08/09/2015 11:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stampscom/inglewood-california-90312-6022/stampscom-is-a-rip-off-inglewood-california-1247372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update: Was able to have two months refunded

AUTHOR: - ()

POSTED: Monday, August 10, 2015

Today I called and spoke to a customer service representative. I asked to cancel, and said that I'd also like to have fees refunded. She canceled my plan, and then referred me to her supervisor regarding my concerns. The supervisor offered me a few free months (!), but when I politely declined that she said that she could refund fees retroactively 60 days.  The refund (of two months at $15.99/month) should show up on my credit card statement. 

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