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Report: #781893

Complaint Review: Stanton Optical - Fair Oaks California

  • Submitted: Tue, September 27, 2011
  • Updated: Tue, September 27, 2011
  • Reported By: Sue — Orangevale California U.S.A.
  • Stanton Optical
    7350 Madison Ave
    Fair Oaks, California
    United States of America

Stanton Optical Unprofessional, incompetent, rude employees Fair Oaks, California

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My husband & I ordered 4 pairs of glasses (2 sunglasses & 2 clear each). We specified how we wanted them made, ie: THIN lenses, edge roll & polish, anti-glare coating, scratch resistant coating. We were never notified when they were in, we made repeated calls only to be told they would call back (NO ONE EVER RETURNED A CALL). We went into the store and found out that all 4 pair were not made correctly, so we left them there to be re-made.  We did this 3 times. Made 3 trips, each time the glasses were still wrong. Were treated VERY RUDELY by an employee name Brian.

He said some extremely rude and inappropriate comments to us. Tried to get a refund, only to be told (rather gleefully) by the 'Manager' that we would have to 'call the corporate office'. Called the 'corporate office', and only got a voice mail for someone named "Amanda". She did call back and took the complaint, and we never heard from her again. Have left 4 messages in as many days.  This place is an ABSOLUTE RIP-OFF, THE STAFF ARE RUDE, AND THEY ARE INCOMPETENT.   We have never, ever had so much trouble ordering glasses.  DO NOT GO TO THIS COMPANY--YOU WILL BE SORRY!!

This report was posted on Ripoff Report on 09/27/2011 10:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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