Stanton Optical Does Not Deliver As Promised Miamisburg, Ohio

I ordered two pair of glasses 5 weeks ago.  I received one pair, the cheaper of the two frames, 2 weeks after they were ordered.  I have yet to receive the other pair, and at this point, have no hope of getting them.

I have been to the store 4 times to find out when and if I will be receiving them.  The last time I was in, the employee was rude and disrespectful.  When he said he could give me no time frame for when the glasses would be in, I asked for a refund.  He replied that I had signed a contract that stated no refunds.

I think that contract is void since I didn't receive the merchandise.

I contacted their headquarters through e-mail twice, but have had absolutely no response.  Unfortunately I read the BBB reports and the consumer reports and reviews after I paid my money.  Apparently this is what they do - buy one, get one means they only make one of the two pairs, the cheaper of the two pairs.  What I got is not worth near what I paid.