Complaint Review: Stardock - Plymouth Michigan
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- Author Confirmed
- Stardock 15090 Beck Rd, Suite 300 Plymouth, Michigan U.S.A.
- Phone:
- Web:
- Category: On-Line Business
Stardock They don't deliver as promised Plymouth Michigan
*Author of original report: Still have yet to receive a refund...
*UPDATE Employee: Stardock does not tolerate profanity
*Author of original report: Noticed New Spam after Stardock Registration
*Author of original report: ...
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I paid $39.95 for digital access to Sins of a Solar Empire and received an e-mail message containing a download for their installation software, a patch for the game, and then a convoluted, non-working procedure for accessing a site for the game's download.
After spending two hours pouring over their 'procedure' and trying to get it to work, I gave up and sent a scathing e-mail demanding a refund. I contacted their sales department the following day during their lame operating hours of 9:00 to 4:00 (while normal people work for a living), and they offered only a 75% refund.
How is that fair? I paid them the full amount without the desired outcome. They did not meet their end of the deal. They offered technical support, but I simply wanted a refund and wanted to part ways and to forget about the whole thing. I didn't pay for technical support. I didn't pay for their FAQ page. I didn't pay for their spam software which must be loaded in order to receive the digital download. I didn't pay for their Knowledgebase Forum access. I paid for a game, which I did not receive.
After explaining this to the woman, she still only offered technical support or 75% refund which I then told her to screw herself, but in a more profane manner and told her I want all of my money back. She then hung up; they don't return e-mail messages, they won't answer their phone, and they took my money and will not return it. That's stealing.
I have canceled my bank card over this because if they're going to act in a childish manner and won't refund my money, I simply can't trust this operation. I have also reported them to the FTC.
James
Clayton, Ohio
U.S.A.
This report was posted on Ripoff Report on 07/15/2008 07:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stardock/plymouth-michigan-48170/stardock-they-dont-deliver-as-promised-plymouth-michigan-351397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Still have yet to receive a refund...
AUTHOR: James - (U.S.A.)
SUBMITTED: Friday, September 12, 2008
Their policy, after taking my money, is for me to now contact my bank and have my bank file a claim with their company in order for me to receive a refund. So, I must use MORE of my personal time to contact my bank and use their procedure for recovering the cost of my purchase from Stardock when Stardock clearly owes me a refund for not providing due and dilligent service?
Do you wonder why I became profane with your 'sales' person? Here's a hint; your shameless arrogance in assuming I am going to jump through hoops to recover less than what I make per hour over your company's laziness.
#3 UPDATE Employee
Stardock does not tolerate profanity
AUTHOR: Stardock Sales Team - (U.S.A.)
SUBMITTED: Monday, August 11, 2008
We will no longer assist this customer because he swore at one of our employees over the phone, first saying that he was "p***ed off", then saying, "go f*** yourself" after being warned that the conversation would end if he swore again. Our employees will not be berated over the phone or via email.
Had the customer not used such profane language, an acceptable resolution for both parties would have been reached.
The customer can receive a full refund of his purchase by filing a dispute with his credit card company.
Furthermore, we do not sell any of our customers' information to anyone. The increase in spam he refers to is purely coincidental or untrue.
#2 Author of original report
Noticed New Spam after Stardock Registration
AUTHOR: James - (U.S.A.)
SUBMITTED: Thursday, July 24, 2008
After registering my e-mail address with Stardock, I noticed a SIGNIFICANT increase in spam e-mail. Coincidence? I think not. Buyer, BEWARE.
#1 Author of original report
...
AUTHOR: James - (U.S.A.)
SUBMITTED: Tuesday, July 15, 2008
A support representative did contact me today via e-mail (7/15/08), but I simply told him I am no longer interested in Stardock products. As far as I am concerned, there is no resolution with this company except for them to give me my 100% refund and let this subject drop.
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