Complaint Review: Stootsi.com - Freedom Pennsylvania
- Stootsi.com Tri-County Commerce Park 2507 Lovi Road Bldg 3 Freedom, Pennsylvania U.S.A.
- Phone:
- Web:
- Category: Cellular Phone Companies
Stootsi.com Sold Dead Razr v3 Freedom Pennsylvania
*UPDATE Employee: Mom in Temple, TX
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My teenage daughter used her birthday money to purchase a gold razr v3 phone from Stootsi.com. She kept checking the UPS tracking number, anxiously awaiting the phone's arrival. It arrived boxed nicely, with charger, manual, battery, BUT we could not get it to work.
We tried a new charger, a different battery, and took it to a cell phone store to be told that it has a software glitch that is what causes the solid white screen. Basically, it's DEAD, and there is no way to fix it.
We looked up the return policy on the stootsi site---email within 3 days, pay to have the phone shipped back, and refunds only. Problem is that no one at stootsi will return our emails, there's no phone number to call, and I can't find one by googling the address in the white pages.
My husband and I warned our daughter about "being taken", but were hopeful that everything would work for her. Alas, it no fun to be right, and we hope that this "lesson" will help her avoid a larger one later, as I don't think the conmen running these sites will change their ways anytime soon.
Mom
Temple, Texas
U.S.A.
This report was posted on Ripoff Report on 01/16/2008 04:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stootsicom/freedom-pennsylvania-15042/stootsicom-sold-dead-razr-v3-freedom-pennsylvania-300670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Mom in Temple, TX
AUTHOR: Stootsi.com Customer Support - (U.S.A.)
SUBMITTED: Friday, January 25, 2008
Sorry you had such a bad experience with your purchase. Please send us an email (it lokos like you already have , and if so please be patient you will receive a response within 1 business day) to rma@stootsi.com to receive an rma to return your merchandise for a refund. Or you can post your order information here and we can contact you. Either way, we always resolve any issue and am sorry you did not receive a satisfactory response as of yet. Thanks!
Stootsi.com
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