Straight Talk Wireless Data just disapearring Internet

Hi Tina, This is Mellannie and I work with Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks. Mellannie Straight Talk Wireless

  As I am the one who set it all up and made sure she was connected to WiFi and did so again once she got the message, I know this is an issue from straight talk. Funny enough, there are hundreds of people with this exact same issue and straight talk has had a class action suit against them for it before. A simple google shows that. Our WiFi signal has always worked well in all rooms as our house is set up for that exact purpose. But great job defending the company.

This is a technical issue you are encountering. I don't know how Straight Talk phone sets up for the cellular data. You may need to take a look at your daughter phone and see if the default setting is to use Wi-fi data before cellular data. Or how your daughter is using the phone (e.g. streaming the phone in the blind spot in the house). Normally, a phone will switch to cellular data if the Wi-fi signal is not strong enough (and there are usually some spots in the house that can't receive Wi-fi signal).

I understand that parents usually take their own children side. However, you should at least investigate how your daughter used the phone. If she kept streaming vedio or movie (especially HD), then she will run out of data usage pretty fast. 2 Day is about right for 2GB for kids these days.