Straight talk wireless Refused refund for items never delivered Miami Florida

 On January 22nd, I ordered two iPhone 5's. Cancelled the order, same day. Phones still shipped. Refused delivery when UPS attempted to deliver. Items were returned to Straight Talk. Called Straight Talk same day. I was told that while they saw the items were scheduled to be returned Monday, I would have to wait till items were returned to to be given a refund. Items were received on Feb 1st, to date, no refund. On March 1st, they debited another payment for the phones from my account, although they already had the phones returned to them for a month. Numerous calls, and emails prove fruitless.