Complaint Review: Straight Talk - Miami FL
Straight Talk Straight Talk Wireless Stealing POINTS & REFUSING to add them back to account or even activate device :( Miami FL
After being with this sad excuse for a company and finally accumulating enough reward POINTS to use for free service refills, they have for the 2nd time now STOLEN my POINTS!!! 10,000 points they never added the first time and tried to say it was not a new line, and did not qualify BUT it indeed was a brand new line we added to the account! Here I am today nearly 4000 points they took for my monthly service refill and my phone is NOT ACTIVE.
Customer Service is a JOKE, definitely outsourced, they STALL you and try to WAIT you out, trying to convince me it is my NEW phone that came from THEM agent keeps requesting to take my phone apart telling and remove the SIM card over and over! Just wearing me down to get me to end the chat or call. They refuse to add the points back to my account, they refuse to let me speak with any supervisors or managers.
They simply close the chats online and always hang up when I call. EVERY SINGLE TIME!!! The last straw is when Straight Talk chat agent insisted I must give them my phone number to call if I wanted to speak with a supervisor! HAAAAAA ! Turn it ON I said! And calllll meeeee! I was able to add a plan by BUYING it!!! Plain and simple it was NOT my phone that was the issue... Sadly this company is full of THEIVES and we will be switching. Here is the chat I copied... ugh
You need any assistance completing your order?
thought i has a rewards service plan set up to cover me this month???
Thank you for being a valued customer with Straight Talk.
Did you login to your my rewards account?
trying to reactivate now can i not use my other rewards?
yes i already had a rewards purchase that was sposed to cover my cell this month
shows on 9/30
was to start on my service end date
Did you get the service pin for it?
no it is automatic on the website
it was supposed to automatically start on my end date
can u look to see where those points went????
the my activity does not show me where it went
What I can do to help is refer you to our Customer Service department. They have the tools and expertise to further assist you with your account related concern. Let me refer you to our Customer Care.
Currently my team only specializes with online sales support and does not have access to account details, for security purposes.
Do you have questions before I will refer you to our Customer Care?
so i have to call
I can transfer you to customer care chat support.
Please stay while I transfer you to our Customer Care.
Mae has left the chat
You are being transferred, please hold...
Thank you for your question. All agents are currently assisting customers. You will be connected to the next available agent
Thank you for your patience. The next available agent will be with you shortly.
Thank you for your continued patience. The next available agent will be with you as soon as possible.
i had set up to use rewards points for my service refill on my end date. The points are gone on 9/30 when i set it up yet my phone is OFF this morning
Agent Sandy enters chat
Thank you for visiting Straight Talk Wireless.
Before I can answer any of your questions. Do you have another number where we can call you back in case the chat is closed?
the rewards MY Activity does not show where the points went!!! My other lines were purchased not points
i had over 7000 points
no this is my only phone and is off....
Okay, I understand.
May I have name and phone number you need help with?
my refill with rewards should have kept my cell on
on 9/30 i set up to use points for the 35$ plan when my service date ended.... it didnt refill
but points are GONE
i still have points left but trying to see why refill not done
Thank you Deborah.
One moment, please.
I have sent a six-digit text message to your phone. Can you please provide me with the code you received?
I am checking the service.
One moment, please.
I was checking and the 7000 points was applied on the service on 9/7/2021. Then 3500 points was used on 9/30/2021. Your balance points are 4454 points.
yes the points on 9/30 were to go to my cell and refill.....
my other lines were paid with money NOT points
where did the points I reserved with go>>?
I have done this before and reserved the points and it worked. this time it has not
was to be applied to my line on my service end date
I woke up my cell is OFF and we have tornadic storms
the rewards breakdown only shows used does not show where or my number
I was checking and yes the points was applied on the next line and this cannot be change any more. The points was applied over 72 hours/
then why do I not have service:
it was to refill MY cell
where did they gooooo
the other lines were paid with my bank card, I checked
my points did not go to other phones
I have proof they were paid by my bank account
so the points need to be applied to my line
my husband and sons were not paid for by these missing points
Can you please try to restart the other phone and try to use the line one more time?
apple icon up
when try to make a call
it should have auto refilled
Can you please validate the next number?
my other lines?
0000000000 my husbands
his was just paid by my bank account
One moment, please
his was paid on 9/29 $38.42
that is why the next day i checked points and had over 7000 and i set up to refill my line
One moment, please.
How many signal bars do you see on the phone?
it says service appears to be inactive
when i try to make a call
it simply did not refill for me! and I have work soooon
I need this fixed
I need my cell
and feel the points were just taken
Please dial *73
appears to be inactive
wants me to buy
Please turn off the device one more time and remove the SIM card this time.
I do not have all-day
I need my cell
I have work
you need to tell me where those points went and fix this
I do not have hours!!!!
I am sorry to hear that. I understand. Now, this will take time and we need you to follow the steps sent.
where did the points go
ur not telling me that
can I get a manager to look now
we've been at this long enough
you see the points are gone
it is your error
did u close our chat!!!!
why is this flashing after I ask for someone else
The service is applied. I can see the service active. Now, we need to see why the service is not working.
I do not have time
to keep doing same things
how long until a supervisor can join
I understand your frustration and I apologize for any inconvenience you have experienced. In order to speak with a manager or supervisor, I will need your contact number to have one contact you.
and hows that just put them in chat
obviously my phone is not on.....
they transferred chat to you so you should be able to do the same!!!
In order to speak with a manager or supervisor, I will need your contact number to have one contact you. They will need to call you. At the moment we do not have one over the chat.
I am copying this text and will be sharing it to show that this company is stealing from customers!
ok so turn my phone ON
that's the reason I'm here
i don't have another phone here available
people are at workkkkkk
transfer me to chat with a manager that can actually fix the issue on ur end
this is a straight talk issue. on ur end. i have now turned off removed and it still does NOT WORK
it is OFF
it is on ur end! plain and simple
Please be advised. The number and service is on. I have checked and the service is connected with days of service. Now, we need to work on the phone.
I need to leave soon and need my cell for work
I need you to turn off the device and remove the SIM card please.
this while time u have argued with me
i did not fix the issue
it is on ur end not the phone
Please send me the SIM card number.
u have it
stop stalling me
I need you to send me the information now.
u need to stop stalling me
and get me a supervisor
In order to speak with a manager or supervisor, I will need your contact number to have one contact you.
turn on my phone!!!!!!!!!!
you want me to disassemble it next?
I want a supervisor on chat
you don't have a clue what to do or you're the one taking points, stealing from customers?
Then POOOOOF she ended the chat... Again!
This report was posted on Ripoff Report on 10/13/2021 06:18 AM and is a permanent record located here: https://www.ripoffreport.com/report/straight-talk/miami-fl-wireless-stealing-1512749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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