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Report: #1441883

Complaint Review: Straight Talk - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Devin — Cleveland Tennessee United States
  • Author Not Confirmed What's this?
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  • Straight Talk 9700 NW 112th Avenue Miami, Florida United States

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I have been a customer with Straight Talk for nearly two years now, the first year was on an iPhone 5c, and this year an iPhone 6. I will say that I haven’t had any problems with Straight Talk until this past month. I purchased my monthly service card as I do every month which totals out to $50.55 after taxes and fees. The first week of my service was interrupted because my phone had been deactivated for 1 day prior to the purchase of my new Straight Talk unlimited talk, text, and 10 GB high speed data. So the service that I had paid for didn’t work for the first week. I spoke with an online Straight Talk representative, which resolved the service issues I was having. However, I requested to get the 7 days back in which I had missed out on. The representative told me that towards the end of my service I would need to call or chat back in using their live support chat to have the 7 days added back to my account. Now that I have waited all this time and my service expires today,

I’ve spoke with three different representatives including two managers who explained to me that there were no notes on my Straight Talk account stating to add back the 7 days that I had missed out on. So, they refused to help me and add the 7 days back. I asked the manager if it was my fault that his employee did not add the note to my account, and he said no, but since there was note he could not add the 7 missed days back to my service.

In conclusion, I explained that I would no longer be using their service. I’ve paid full price for the new iPhone 6 at my local WalMart which was around $300 at the time. I went to Verizon Wireless to ask if my phone was compatible with their towers, and they checked and told me that it was compatible but that I would need to contact Straight Talk and have them unlock my phone from their carrier service. So since then I’ve contacted Straight Talk again and they told me that they wouldn’t unlock my phone for another 40 service days. They stated that when I purchased the phone, that I paid full price for, that I was under their carrier service for a full year and the phone could not be unlocked. I have already purchased my sim kit and service through Verizon, and Straight Talk will not help me out at all! I am so very disappointed. I have never complained about Straight Talk, but this has taken it too far and something needs to be done.

This report was posted on Ripoff Report on 05/07/2018 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/straight-talk/miami-florida-33178/straight-talk-didnt-fulfill-my-paid-service-and-wont-let-me-transfer-carriers-miami-flo-1441883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#2 Author of original report

Straight Talk Corporate Office

AUTHOR: devin - (United States)

POSTED: Thursday, May 10, 2018

Straight Talk Corporate office contacted my directly, and was able to resolve my situation. They clarified why the phone couldn't be unlocked for another 40 days, and was able to give me the week of service that I didn't receive after purchasing the card. I am satisfied with how quickly and effiecently they dealt with my concerns. 

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#1 UPDATE Employee

Straight Talk didn't fulfill my paid service and won't let me transfer carriers Miami Florida

AUTHOR: Tracfone - (United States)

POSTED: Wednesday, May 09, 2018

Hi Devin

 

I have read your post in this blog and I am very sorry for the inconvenience we may have caused you. We regret knowing that you have decided to transfer to another service provider but we respect and understand your decision. I hope you can allow us to fix the problem and somehow provide the 7 missing service days that you were supposed to receive. You may refer to our website at www.straighttalk.com for the Terms and Conditions of our Unlocking Policy. Our policy states that your phone should be active with our service for at least 12 months/1 year before we can unlock it. This matter needs further investigation and we want to work with you in looking for the best possible resolution. Please contact us through chat at http://bit.ly/2CuBvXO for further assistance. Our customer service representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word Help to 611611 to view our self-service menu. Thank you.

 

Mellannie

Straight Talk Wireless

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