Report: #1441629

Complaint Review: Smartpay - Orlando FL

  • Submitted:
  • Updated:
  • Reported By: Leeah — Brooksville United States
  • Author Not Confirmed What's this?
  • Why?
  • Smartpay 1500 tradeport drive Orlando, FL United States

Smartpay Straight talk Losing phone minutes everytime they shut my phone off Orlando FL Florida

*UPDATE Employee: Smartpay Straight talk Losing phone minutes everytime they shut my phone off Orlando FL Florida

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I got a phone from smartpay and the phone payment is $98 a month and then the $45 phone minutes. When I cant pay the phone payment they shut off my phone and you can put phone minutes in reserve for the next month and every time they have turned my phone off I have lost my leftover minutes if I have 2 months worth of minutes on my phone they shut my phone off and then my left over month and my next month minutes are gone and they do not give them back to you let's say I have 5 days of minutes left and they shut my phone off on the first day I get it turned back on the next day and I have to buy a new minute card. The phone payment was not supposed to be that high it said $60 to start with. And they dont let you make payments unless its what's due on the due date. Or you are paying the phone off. I'd like to have all the money back I have lost on phone minutes.

This report was posted on Ripoff Report on 05/05/2018 08:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smartpay/orlando-fl-32824/smartpay-straight-talk-losing-phone-minutes-everytime-they-shut-my-phone-off-orlando-fl-fl-1441629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Smartpay Straight talk Losing phone minutes everytime they shut my phone off Orlando FL Florida

AUTHOR: Tracfone - (United States)

POSTED: Wednesday, May 09, 2018

Hi Leeah


This is Mellannie from Straight Talk Wireless and I have read your post in this blog. I am very sorry for the inconvenience you have gone through. Further investigation needs to be done with your account so that we will be able to provide the best possible resolution. I hope you could find time to contact us through chat at http://bit.ly/2CuBvXO for further assistance. Our customer service representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also contact SmartPay at 1-844-663-1309. The hours of operation are: Monday-Saturday 10:00 AM to 10:00 PM EST and Sunday 10:00 AM-8:00 PM EST. Please feel free to use our 611611 services. Text Help to 611611 to view our self-service menu. We look forward to work with you very soon. Thank you.



Straight Talk Wireless

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