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Ripoff Report | Straight talk Review - Straight took a knowen phone
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Report: #1438720

Complaint Review: Straight talk -

  • Submitted:
  • Updated:
  • Reported By: Brandi — Lewiston United States
  • Author Confirmed What's this?
  • Why?
  • Straight talk United States

Straight talk Took a knowen phone that was stolen out of my account and put it on someone elses account Nationwide

*UPDATE Employee: Straight talk Took a known phone that was stolen out of my account and put it on someone elses account Nationwide

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So I contact straight talk and reported my phone stolen which had 2 months of minutes on it they told me they added it to the black list never to be programmed again. then I called and had the minutes and phone number moved to a new phone in which they still told me the stolen phone would not be able to be programmed by no one .then I logged into my account a day later and seen the stolen phone was no longer listed on my account. I called them and they told me the phone had gotten transformed to another person's name. I chewed them out and told them they knew that was a stolen phone they had to transfuse me 3 times to even get to a person that even knew what they were doing. I have all these calls recorded. needless to say I am not happy with there services yet again told them the phone is not allowed to be programmed and again they told me it will never be able to be programmed. the phone has been listed back on my account and better never be programmed as i am watching for it

This report was posted on Ripoff Report on 04/14/2018 03:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/straight-talk/straight-talk-took-a-knowen-phone-that-was-stolen-out-of-my-account-and-put-it-on-someone-1438720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Straight talk Took a known phone that was stolen out of my account and put it on someone elses account Nationwide

AUTHOR: Tracfone - (United States)

POSTED: Thursday, April 26, 2018

Hi Brandi

This is Mellannie from Straight Talk Wireless and I have read your post in this blog. I understand where you are coming from and how this has been a great trouble on your end. We value our customer’s account security and for that, I apologize for this suspected leak. Rest assured that there will be improvements to strengthen our security process and validation. Further investigation should also be performed in your account with your permission.

However, you don’t have to worry anymore since the phone is already blacklisted or tagged as stolen. If you need further assistance, feel free to contact us through chat at http://bit.ly/2CuBvXO or call us at 1-877-430-2355. Our customer service representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

 

Mellannie

Straight Talk Wireless

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