Straight talk Took a knowen phone that was stolen out of my account and put it on someone elses account Nationwide

So I contact straight talk and reported my phone stolen which had 2 months of minutes on it they told me they added it to the black list never to be programmed again. then I called and had the minutes and phone number moved to a new phone in which they still told me the stolen phone would not be able to be programmed by no one .then I logged into my account a day later and seen the stolen phone was no longer listed on my account. I called them and they told me the phone had gotten transformed to another person's name. I chewed them out and told them they knew that was a stolen phone they had to transfuse me 3 times to even get to a person that even knew what they were doing. I have all these calls recorded. needless to say I am not happy with there services yet again told them the phone is not allowed to be programmed and again they told me it will never be able to be programmed. the phone has been listed back on my account and better never be programmed as i am watching for it