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Report: #41006

Complaint Review: Strauss Discount Auto - Hillside New Jersey

  • Submitted:
  • Updated:
  • Reported By: Hillside New Jersey
  • Strauss Discount Auto 385 Route 22 West Hillside, New Jersey U.S.A.

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Problems in order of occurance:

1. The service manager Carlos tried to charge me the full rate for labor to install my shocks and struts when there was a low discount rate that I was eligible for in the flyer on his service counter. I figure this one might be a mistake so I brought it to his attention and he corrected it.

2. After servicing my vehicle, later that night I noticed my 3-month old Bell 980 radar detector was missing from the glove compartment. I went back to Strauss and spoke to Carlos and told him I would not involve the police, I just wanted my radar detector back. He said he would speak to the mechanic who performed the service and resolve the issue. The mechanic denied taking it so Carlos said he would file a report with their insurance company which would take care of the claim.

3. About 2 months have passed and after several conversations with Carlos it seems nothing will be done, he does not seem to know what he is doing and I do not have the time to pursue it further. I don't know if a report has been filed, or if there is an insurance company to handle this claim so I can only blame myself for not removing everything from my car. I will never visit a Strauss Discount Auto ever again.

As a word of advice, take your valuables and anything else you would not want stolen when you leave your car for servicing at Strauss and everywhere else for that matter.

Chris
Hillside, New Jersey
U.S.A.

This report was posted on Ripoff Report on 01/10/2003 11:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/strauss-discount-auto/hillside-new-jersey-07205/strauss-discount-auto-thieves-and-rip-offs-hillside-new-jersey-41006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE EX-employee responds

I know the Hillside location well...

AUTHOR: Leonard - (USA)

POSTED: Wednesday, February 08, 2012
I used to work for the company, and although I never worked at the Hillside location, I knew someone who did. They were all a bunch of thieves, from the management down to every single one of the techs!



Kathleen, you would do the public a great service to include this text on every single reciept:





***If a consumer has a complaint he or she should contact the corporate customer service department in South River New Jersey



Toll Free 1-800-947-2637



Or Email at CustomerService@Straussauto.com

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#2 UPDATE Employee

Customer Service Rep

AUTHOR: Kathleen - (U.S.A.)

POSTED: Monday, February 24, 2003
If a consumer has a complaint he or she should contact the corporate customer service department in South River New Jersey

Toll Free 1-800-947-2637

Or Email at CustomerService@Straussauto.com
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#1 0

Strauss Discount Auto

AUTHOR: - ()

POSTED: Wednesday, January 15, 2003
Still no response from Carlos or Strauss Discount Auto.
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