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Report: #1075981

Complaint Review: Stripe.com - San Francisco California

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  • Reported By: Michael39 — Rancho Cordova California
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  • Stripe.com San Francisco, California USA

Stripe.com Stripe Suspends Account and seizes all payments without just cause San Francisco California

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 Stripe is a company located in San Francisco at 140 Second Street. They processed over 70 orders for our company Innerdance.net. When one of our customers initiated a charge back they sent us an email explaining how their hands were tied they had to stop processing payments on our web site within 6 days and they were seizing all of the payments owed to us immediately: several thousand dollars. We filed a dispute, as we had delivered our product to the customer within 4 days of receipt of order. As we investigated the matter we found the customer appears to have used some ones credit card with out their knowledge and then the customer wanted to get credit, since the fraudster had received the product not them. The Stripe.com system does not seem to work to make sure their online credit card processing refuses fraudulent credit use. Their action rather than work with us to solve the problem is to victimize the victimized. Stripe refuses to be called, name members of their management, and provide customer service. They do not answer emails, provide phone number, just take your money and make your web site not work.

This report was posted on Ripoff Report on 08/15/2013 01:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stripecom/san-francisco-california/stripecom-stripe-suspends-account-and-seizes-all-payments-without-just-cause-san-francis-1075981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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