Superior Mortgage UNAUTHORIZED USE OF CUSTOMER'S PERSONAL INFORMATION...BEWARE!!! Hammonton New Jersey

This mortgage broker placed hard inquiries on my and my wife's credit reports WITHOUT OUR PERMISSION and in the presence of WRITTEN INSTRUCTIONS that it refrain from doing so.

In October of 2007, I submitted my and my wife's personal information to lendingtree.com, who apparently provided my information to this mortgage broker. After having a hard inquiry placed on both my fiancee's and my credit reports, I was contacted by this company. However, my fiance and I decided not to proceed with our home purchase at that time.

In February of 2008, a representative of the company, using what I perceived as high pressure sales tactics, cold-called me both via electronic mail and on the phone. Both in my conversation with the representative on the telephone and via electronic mail sent within five minutes of the end of our conversation, I asked the representative NOT to place another hard inquiry on my credit report or that of my wife, as having too many credit inquiries on a credit report within a short period of time is detrimental to one's credit report. Via the telephone, he assured me that he would not, but he never responded to my e-mail asking him to refrain from placing the hard inquiry on our credit reports.

A couple of months later, in reviewing our credit reports, I noticed that despite my request that he not place an inquiry on our credit reports, the representative did in fact do so A FULL THREE BUSINESS DAYS AFTER I ASKED HIM VERBALLY AND SENT HIM AN EMAIL SPECIFICALLY REQUESTING THAT HE NOT DO SO. When I contacted the company to inform them that the inquiries were inappropriate, unauthorized and contrary to my specific instructions, I found the representative to whom I spoke to be rude, inattentive and dismissive. Furthermore, She refused to have the credit inquiry removed, insisting that the only circumstance under which she could do so would be if the inquiry was an "error." She continued to be dismissive after I explained to her that this was worse than an error and that it was the misuse of the personal information. Nevertheless, she refused to remove the inquiries, and my wife and I now have a total of four inquiries on our credit report from this company within the span of four months!

Since that time, I have complained to consumer advocates and other agencies. Not only have my attempts to resolve this issue amicably proven futile, but they have also been met with snide and condescending correspondence from the company, filled with double talk, language designed to allow the company to shuffle its feet in the sand, and perhaps worst of all, what appear to be OUTRIGHT LIES!

In all honesty, I found my experience with this mortgage broker to be extremely disappointing and negative. I have never been treated so disrespectfully and disparagingly in my adult life, and would NEVER deal with this mortgage broker again. If you value your personal information, I respectfully suggest that you STAY AWAY!!!

Victimized Consumer
Forest Hills, New York
U.S.A.