Suzuki Of Nashville Uses Deceptive Tactics and Fails to honor service commitments Nashville Tennessee

I worked at Suzuki of Nashville for about a year. We were trained to lie to the customer from the very beginning. Here is how the sales process works: We would call up a customer that applied online for a car loan and say "congratulations, you are 100% approved for a loan, zero down payment, whatever car you want- what time can you come in?" That was just the first of a string of lies. Their credit was never even pulled. We would tell them anything to get them in the door. (Their credit was almost always very very bad).

Once the customer showed up, we would pass them off to someone else that hasn't lied to them yet, and the salesman that lied to get them in would go to the service department to hide.

The 2nd salesman would pull the customers credit, ask them for a co-signer and a $2000-$4000 down payment. Most customers would then get very upset from driving an hour or two to get here and would scream an insist that the other saleman told them they were already approved zero down. After a few minutes, the angry customer would finally leave. A salesman with little or no appointment would usually get fired.

Now the times when we could actually get a co-signer or large down payment- we could sell them a car. It was hardly ever the car they wanted because they had bad credit usually. So we would tell them to drive it fro 2-3 months and then trade it in (That was totally bull and almost impossible). I even saw a manager "cut and paste" a carfax report to hide a previous accident and frame damage on a Hummer that was sold. The doctored up report was given to the customer with a smile. I'm sure that was illegal.

Now most salesman did not like lying and hiding from the customers. But the general manager- Gene Smithson- did not care. All he wanted was to make money and make the sale. If a salesman refused to use these deceptive policies, they would be ridiculed and yelled at daily. It was like boot camp with him. He would insult us, scream and yell, threaten, embarrass, and humiliate anyone not following his footsteps of lies. And to this day, 90% of the salesmen that quit, quit because of him and his dis-honest ways.

Not all people at Suzuki of Nashville are bad. And the editing or creating of fraudulent documents didn't happen very much. But the true problem is in the ethics of the people at the top: Hassan Mousavi- Owner and Gene Smithson- General Manager.
Their shady greedy practices trickle down, and if you work their long enough, you too will become like them.

In the Circuit Court for Davidson County, Tennessee



Case Number: 07C3475 Filed November 26, 2007



Sued for Fraud in The Induccement

Sued for Revocation of Acceptance (Tenn Code Ann 47-2-608)

Sued for Breach of Implied Warranty

Sued for Tennessee Consumer Protection Act (Tenn Code Ann 47-18-104 (a); 47-18-104 (b)(5),(7),(19),(21), and (27) With Treble Damages under Tenn Code Ann 47-18-109 (a)(3) and attorney fees under Tenn Code, Ann 47-18-109(e)(1)

Sued for Breach of Contract/Express Warranty



Actual Damages in excess of $25,000.00

Compensatory Damages of at least $75,000.00

Attorneys Fees, Prejudgement Interestand Exemplary Damages as determined by the Trier of Fact or Jury



Filed with a Jury Demand against:



Suzuki of Nashville, AKA Fleet and Rental Liquidators, Inc, et al.

Named in Suit: Fleet and Rental Liquidators DBA as Suzuki of Nashville

Named in Suit: Hassan Mousavi 409 Hope Avenue Franklin Tn 37067

Named in Suit: Gene Smithson, General Manager Suzuki of Nashville 1635 Bell Road Nashville, Tn 37211



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General Note to anyone thinking of using Suzuki of Nashville. DON'T!



I went through the entire consumer affairs process and tried and tried and tried to get this business to honor it's obligations. They refused to honor the warranty they forced us to buy, the refused to honor the we owe they provided, and they refused to honor the promises made by their staff in WRITING.



My attorney is DRS of Nashville, 1913 21st Avenue South, Hillsboro Village Nashville Tennessee 37212 615-742-1775



Sadly, Suzuki of Nashville could have avoided this, but chose to bet that I would not sue them. They have lost that bet, and they will lose this case.



I would strongly encourage anyone who is thinking about dealing with these people to reconsider, and go somewhere else.