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Report: #1008234

Complaint Review: Symantec - Mountainview California

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  • Reported By: RBH — Isabela PR Other Puerto Rico
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  • Symantec 350 Ellis Street Mountainview, California United States of America

Symantec Norton When is a deal a deal? I bought Norton 360 and Got a Virus. Now Norton wants $70 to REMOVE it!!! Mountainview, California

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I have been using Norton 360 for many years. I renewed my subscription about a month ago. There has never been a lapse in my protection from Norton.

About a week ago, I "caught" the V9.com virus. Norton wants me to PAY THEM to remove it. Now, I THOUGHT that I was paying NOT to get the virus in the first place!

I did a bit of research. V9.com has been around for a few years. So my question is: why didn't Norton work on it so that I wouldn't GET IT?

Furthermore, after more research, I discovered an anti-malware program ($50/year vs. $70 for Norton) that located 19 harmful malware programs, while Norton says "You are Protected." What a crock!

I am writing my Visa credit card provider to have the charges reversed, and I will un-install Norton 360 from every machine that I have.

NEVER again. Symantec USED TO BE a very solid company, but no more. What a rip-off!

This report was posted on Ripoff Report on 02/03/2013 01:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/symantec/mountainview-california-94043/symantec-norton-when-is-a-deal-a-deal-i-bought-norton-360-and-got-a-virus-now-norton-wan-1008234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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