Complaint Review: T Mobile - Nationwide
- T Mobile Nationwide USA
- Phone:
- Web: t-mobile.com
- Category: Cellular Phone Companies
T Mobile We don't care that you had emergency surgery... Nationwide Nationwide
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I have been a T-Mobile customer since the mid-ninties. Two years ago I had upgraded to a new handset with T-Mobile. The phone was defective and T-Mobile sent me a new one.
Unfortunately for me I contracted a Superbug before I could get the original handset back into the return envelope. Emergency surgery, septicemia, 5 days in the hospital, rounds of Vancomycin and unable to walk.
I contacted T-Mobile with letter's from my surgeon, infectious disease Dr., my primary care Dr. as well as my therapist. It didn't matter to the multiple people I spoke with at T-Mobile. They only cared that I was 2 days over the return date and would be more than happy to work out a payment program with me on my monthly bill.
I spent 18 months paying for a paperweight. Thank you T-Mobile. Not only for your understanding but for the $600 brick.
This report was posted on Ripoff Report on 09/29/2014 06:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-we-dont-care-that-you-had-emergency-surgery-nationwide-nationwide-1180048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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