Takemi Select Wholesale Outlet I bought a massage chair paid $250.00 for an extended warrantee. Now they will not return my calls Internet

I purchased a message chair from Takemi Select Wholesale Outlet.  At that time Dan asked me if I would like to purchase an extended warrantee, for an additional $250.00.  So I agreed and purchased the extended warrantee.  Now the chair is giving me some trouble.  The padding has shifted and it is too rough on my back.  So I called Takemi Select Wholesale, and got a recording to leave my name and phone number which I did, and no one called. S o I called again the next day.  Same thing no call back.  So the next day I tried again to no avail.  I figure now that I have been ripped off.