Tax Relief Specialists Anthon Caico BEWARE: Will take your MONEY Huntington Beach, California

To whom it may concern,

First, let me state that this company takes every concern that anyone would have with our company or its staff very seriously. It is apparent to us that this concern was filed by an anonymous person for whom we have no record of being contacted by or have ever communicated with and has been done without facts or merit. Therefore we will do our best to explain the process of how we take on new cases and where the misunderstanding may have come into place.

We pride ourselves on taking all of our potential clients through a rigorous financial interview prior to taking on any case. At the same time it is up to the potential client to retain our services and it is their choice on whether or not they want to retain us.

After a client is interviewed, a plan of action is laid out for them and then a form of payment is established. Once that information is given, all documentation is then sent to the potential client to verify what they have already authorized via the original conversation. It is clear that the individual who wrote this concern was not aware of that process. It is also clear that the anonymous person who filed this concern did not know that the partial payment that was given by the potential client was part of the total fee and that it was not in addition to the agreed amount or a deviation to the original amount for our services. So it is clear that this anonymous person was just wrong and did not have a clear understanding of the process. At the same time once payment is authorized via telephone by the potential client then everything is processed. The follow up information is simply a verification of what was already agreed to. Any and all payment information that is given to us, is only given to us by the potential client and they are able cancel their services at anytime if they choose to. None of that was apparently done by this potential client. Obviously the person that filed this concern was not in understanding of that either. If the potential client had changed his or her mind then they simply could have called us to have us stop the process and that was never done.

Now, referencing our employee as being a smooth talker is just flat wrong. Any professional in any field is expected to know his or her business in a way that would make the process seem seamless but at the same time give a clear plan of action on resolution of the potential clients case. This anonymous person has formed an opinion of our employee without any communication or contact on their part. They have obviously done this without the full understanding of the case or the potential clients conversation with our employee. We are not sure how they could have formed an interpretation of our employee in this manner. So once again he or she is unjustified in their claim.

We hope that providing this information will give you the consumer a more transparent understanding of our processes here at our company.