Tep Wireless No active support, Poor or no service, No quality Internet

 We ordered Tep Wireless for a entended visit through Europe.  All of our countries were claimed to be supported by Tep.  To begain Tep sent 2 wireless devices for our trip.  They only had info about one.  At our first country (Amsterdam, Neatherlands) the unit did not receive any signal.  The second unit did the same.  Their email support that came a day later told me to enter all kinds of codes and passwords into the units web interface. 

Although I am capaible of this , this was way too much of a task for an average user.  They offered to ship another unit (my third) but I declined because of may travels between cities.  Now it is time to return the two units.  There are no instructions on how do do so.  They also charge extra for not returning on time.  I have now sent 3 unanswered emails with no support response.  I have also used their chat function and did reach a pleasant person who said I would receive an update soon.  Still no response. 

Bottom line is this company has a good idea but lacks management and support to get the job done.  I suggest you pay a bit more and take your business somewhere else. In the final outcome I had to spend the extra money at hotels, and internet cafes to get my work done.