Complaint Review: The Antenna Farm - Rexford Montana
The Antenna Farm John Holbrook Antenna Farm Rude customer service Rexford Montana
On 9/1 I purchased a Laird Technologies ETRA1440 antenna. It arrived defective. I emailed the company about advance-sending a replacement, because I couldn't find return/exchange information anywhere on the site. I received this email, which I found quite rude:
"Just click on "returns" at the bottom left side of any of our website pages."
I emailed a screen shot showing there was no such link. I then received this email:
"Use a home PC"
So, I sent a photo of my computer monitor also not displaying such a link. I then received this email:
"Sir it's just a defective antenna for a hobby... not a defective child. I'm sorry you are experiencing such problems."
I've already placed over $300 in orders from this company. This is horrible customer service. All I asked for was an advance-shipment replacement, not terse, rude responses from a customer who has already spent $300 and was about to spend $200 more. I'm taking my business elsewhere, and so should anyone else thinking of purchasing from this place.
This report was posted on Ripoff Report on 09/10/2018 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-antenna-farm/rexford-montana-59930/the-antenna-farm-john-holbrookantenna-farm-rude-customer-service-rexford-montana-1460314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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