Complaint Review: The Grand Mayan
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Payed them more than $16,000 for membership at The Grand Mayan. Some time later I called them, paid all the unexpected fees and reserved my 2 weeks. When I arrived to the hotel I realized it WAS NOT The Grand Mayan, it was a resort with brown grasses and smelly rooms.
When I called to complaint about it and asked them why they sent me o this ugly hotel they said it was because The Grand Mayan was still under construction. Back at home I called them again and asked why who would the sell me a membership for a hotel that doesn't exist yet and they said I misunderstood my contract and that what I really bought was a membership to Mayan Resorts so hung up and called back again. This other representative said something completely different; she said she I could use my membership in any of their hotels and resorts, for an extra fee, of course.
In summary, I am not getting what I paid for and every time I call I get a different story from their represntatives.
This report was posted on Ripoff Report on 05/04/2015 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-grand-mayan/nationwide/the-grand-mayan-vida-vacations-desarollo-marina-vallarta-mayan-resots-vidanta-timeshar-1226826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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