The Master Craftsman substandard work, impossible to contact, had to go back 4 times to make sure the work was done. Brampton Ontario

The Master Craftsman charges premium rates for their furniture refinishing then provides substandard quality. We had an antique tea wagon (my wifes grandmothers) refinished, along with a Duncan Fife table and an old cedar chest.

When the sales man came to estimate the work he promised everything from special laboratory analysis of the original finishes to hand sanding and finishing. He also stated that he did not get any commission for his work. In fact he mentioned this a number of times. However, my first warning should have come when he asKed for a down payment made out to himself. I eventually agreed becaseu he said that my recipt was good to show that I had payed the said amount.

Since I had these suspisions , I went out to the plant to review the work. On my first visit they showed me a piece of the tea wagon that had been refinished. The colour was fine so I gave them the go ahead to proceed with the rest of the work. They called two months latter and said that the three items were ready for delivery. I went out again to check the work. The tea wagon wheels had masking tape on them instead of rubber tires. The antique drawer in the duncan fife table was made out of plywood. The salesman estimnated that the table was a hundred years old and would cost more for the refinishing. So they built the drawer out of plywood? This was eventually corrected. The brass feet on the table were not matched. One of the feet had to be purchased new. They did not bother to polish the other three until I demanded it.

The other red flag should have gone up when they would not unload the furniture from the delivery truck until the driver had the cheque in his hand. When we got the tea wagon in the house, both the wheels rolled right off the unit.

The telephone numbers listed for the Master craftsman will not be answered . I have tried to phone repeatedly and unless you have an extension number and know who to talk to, they cannot be contacted.
What a head ache.

Rodturnbull
waterloo, Ontario
Canada