Complaint Review: The Pool Guyz - Virginia Beach Virginia
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- Author Confirmed
- The Pool Guyz 509 Viking Drive, Suite A Virginia Beach, Virginia U.S.A.
- Phone: 757-463-0600
- Web:
- Category: Pool Builders
The Pool Guyz Don't honor contract, poor quality of pool / installation, damage worksite, poor service. Virginia Beach Virginia
*Author of original report: All issues have been resolved.
*Author of original report: My costs continue, still no one has tried to resolve..
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Contract Issues: Failure to perform services at agreed costs in the contract... Added an additonal $1500 in electrician charges not specified in contract, an additional $209 in Gas meter charges, and failed to honor quoted price/sq ft in stone charges resulting in $6500 in costs to me.
Work Site Damage Issues: Workers damaged sprinkler system and did not grade site satisfactorally which will cost another $1500 to fix.
Quality Issue with Product: Pool or concrete not set appropriately or level...fix unknown -- likely will need tile redone or additonal grouting. I am caught in blame game -- stone contractors blame concrete contractors, who blame installers, and vice versa, Pool Guyz not stepping up to figure out solution and fix.
Customer Service Issies: schedule is not on track, promises are not kept as to when various items will be completed and calls not returned.
I have been unable to resolve with Service Manager Jay Berger or Sales Manager Tom Bower, and have been told that the owner of the company is unreachable. Have even escalated to Viking Pools manufactuer twice to get a call from owner to resolve and owner has not called or tried to resolve.
David
Virginia Beach, Virginia
U.S.A.
This report was posted on Ripoff Report on 06/15/2009 06:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-pool-guyz/virginia-beach-virginia-23452/the-pool-guyz-dont-honor-contract-poor-quality-of-pool-installation-damage-worksite-461915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
All issues have been resolved.
AUTHOR: David taylor - (U.S.A.)
SUBMITTED: Monday, August 10, 2009
The issues with The Pool Guyz and Viking Pools have been resolved by the Pool Guyz to my satisfaction. Ripoff Report may delete the above post. All issues are closed to both sides. David Va Beach VA
#1 Author of original report
My costs continue, still no one has tried to resolve..
AUTHOR: David Taylor - (U.S.A.)
SUBMITTED: Wednesday, June 17, 2009
I have updated the Better Business Bureau file with additional invoices and files as this claim continues unresolved and with no call or response from the owner.
http://norfolk.app.bbb.org/complaint/view/48014983/c/nfzfx7
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