The Pool Guyz Vickie Reineke Rick Reineke Did not finish the job correctly. After 1 year of followup and still no resolution. $50,000 spent! Virginia Beach Virginia

I purchased a pool package April 2013, that included large patio, outdoor kitchen and fireplace costing around $50,000.

I paid in full, even though the job was not complete as previously agreed according to the contract.  I questioned this and Rick, the owner, sat in my kitchen and promised that he would personally ensure that we would be happy clients.  We are his neighbors and his business grows by word of mouth referrals.  

I wanted to use a 3rd party company to do the outdoor kitchen and fireplace but Rick insisted that as a Class "A" contractor, he would oversee his team to do the job right and efficiently.  He promised, again, that our pool area would be great and we would be so happy that we would refer the entire neighborhood.

Fast forward to now....over 1 year later.  The electric keeps tripping on the pool light and outdoor refrigerator.  Basically the refrigerator is useless since nothing will stay cold.  Our counter top, which is made of concrete, has been chipping, cracking and paint faded with 3 months of installation.  

I have been given excuse after excuse.  Was told once winter passed, we are top of the list to fix.  It's now end of July 2014 and still nothing.  They will not answer my calls.  They forward my calls to Arnold, their service manager's cell phone.

I am not a fan of speaking poorly about someone's business but they didn't seem to care when I told them I would complain to BBB and online.  That level of arrogance really set me back.

They advertise that they work on Extreme Home Makeover...how long ago was that?   Just poor customer service!

I hope there is resolution to this and I hope that readers pay heed when working with this company.