The Sale Guru They took my money and shipped a broken product. Internet

I purchased this product on Sept 13,2017. It was suppose to take 7 to 10 days with free shipping and 5.00 off on the order. Well they charged me for the product 59.64 the shipping and I did not get the 5.00 off.  got the product about 5 weeks later and it does not work. It will not turn on. I have send numouous emails and they finally refunded my shipping and the 5.00. I asked for a return address because item doesnt work . No response. So I emailed everyday. HORRIBLE CUSTOMER SERVICE. Finally a lady name Catherine emailed and said they refunded in full. it would take 7 to 14 days to get me refund. That was Oct. 18th. Still no refund or no response.