Report: #1424765

Complaint Review: The Sale Guru - other other

  • Submitted:
  • Updated:
  • Reported By: Delma — Lebanon Tennessee United States
  • Author Confirmed What's this?
  • Why?
  • The Sale Guru other, other United States

The Sale Guru Did not send my product or refund my money! Internet

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On September 18,2017 I was on facebook to find that they where selling a Curling Straightening Iron (Salon Quality)  for $49.97 I was hesitant because it was on FB but when I click out it sent me an email for $5.00 off if I placed an order so I did! I still have where they confirmed by order and charged my credit card $54.94 which was taken out of my account that day!!  On 9/28/17 I replied to them to see when my order will be on its way and they sent me an e-mail by a Catherine Johnson - manager@saleguru.com Hello Delma Your order has already been shipped. It is currently in transit and customs had been checkin it meticulously causing the delay in shipment, we couldnt upload the tracking number as we have to make sure when we do, customers can already track the package. We are monitoring your package and we'll make sure our customers like you will receive what you paid for. We are asking a little more patience and understanding as this item is really worth waiting for. Thank you so much for your support. The Sale Guru Team.

So I patiently waited until October 3 2017 and emailed Catherine Johnson again!! where is my order!!! (I DO HAVE PRINTED COPIES OF THE WHOLE PROCESS THAT I PRINTED OUT WITH DATES) Catherine Johnson then replied to me on Oct 8, 2017 stating they where currently experience a ver high leve of orders and this is causing a tremendoud delay!! Blah! Blah! Blah! Its on its way soo on! Please be patient. So on October 23,2017 I replied again to Catherine Johnson wanting to know What is up? And I was not happy and wanted my money back. On October 26,2017 she replied stating Thanks for contacting us sorry to hear about your experience We have fully refunded your order. Please allow 7-15 business days for the refund to be adjusted to your credit card, If you have any other concerns, let us know!

On November 17 I e-mailed her again staying its been way OVER 7 to 15 Business days where is my MONEY!! Also on emailed her on November 27,2017 and December 8th Still No response and when I went to there website it was NO MORE!! then I sent her another email on January 4,2018  that I still have not received my REFUND and that I have all the emails and that I will pursue this until I receive my refund! She automatically replied with the same answer that I will be refunded 7-15 Business days, UGG! I then replied to her that I already have went through this!! when it came back Message not delivered bad email! I do have every email and my statement when they took out my money! I know its not that much money but it was the fact that they did not follow thru and now I cannot even get on there web-site PLEASE HELP ME OR LET OTHER PEOPLE KNOW THEY ARE CROOKS!

This report was posted on Ripoff Report on 01/23/2018 01:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-sale-guru/other-other/the-sale-guru-did-not-send-my-product-or-refund-my-money-internet-1424765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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