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Report: #1428744

Complaint Review: The Sale Guru - Nationwide

  • Submitted:
  • Updated:
  • Reported By: RonniAnne — Rippey Iowa United States
  • Author Confirmed What's this?
  • Why?
  • The Sale Guru Nationwide United States

The Sale Guru Did not send me the product or refund my money.

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I ordered on 9/21/17 a 2-in-1 culing and straightening Iron. I never received delivery information so I emailed them on 10/9/17 to see when my product would be shipped. The response I received on 10/10/2017 was "Due to the incredibly high demand for this produce, some orders have been delayed. Please allow up to 4 weeks for delivery!"

If you would like to request a refund, please send a refund request to manager@thesaleguru.com and we will process your request within 24hours.

I sent email requesting refund on 10/10/2017. on 10/16/2017 I received this response "May we ask why you wanted a refund? We aim to be better in this business and we appreciate you taking the time to let us know."

I responded back 10/17/2017 "It is taking too long to get and was told I could request a refund."

I received response back on 10/18/2017 " Thanks for contacting us. So sorry to hear about your experience. We have fully refunded your order. Please allow 7-15 business days for the refund to be adjusted to your credit card."

I started contacting them on 11/10/2017 asking where my refund was and stopped getting replies. My emails have failed since this time stating the email box is full and can't be delivered.

I would really like my $59.94 back.  

 

 

 

This report was posted on Ripoff Report on 02/12/2018 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-sale-guru/nationwide/the-sale-guru-did-not-send-me-the-product-or-refund-my-money-1428744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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