TheDVDPlanet.org They stole $99.99 from me. I ordered a DVD box-set and never received it. Internet Internet

The mounties take this very seriously. If this was not them they will be next.

C" Division - News Releases

Alleged Counterfeit DVD Distribution Network Dismantled by the RCMP

MONTRAL, Wednesday, December 19, 2007 Yesterday, the Royal Canadian Mounted Police conducted two searches in Montral, leading to the seizure of thousands of counterfeit DVDs and the arrest of eight suspects. These suspects allegedly belong to a network involved in the illegal reproduction and sale of counterfeit DVDs featuring U.S. television series. The accused could face several fraud charges under the Criminal Code and Copyright Act.

As a result of Operation Copyright, thousands of counterfeit DVDs of U.S. television series such as The Six Million-Dollar Man and Ally McBeal, in addition to 200 DVD burnerswere seized. The network allegedly operated from Montreal, selling and distributing counterfeit DVDs through several Web sites.

Victims in the United States and Canada
The counterfeit DVDs were sold as original works at a good price. Victims included Canadian consumers, but the majority of the victims were American citizens.

In February 2007, the RCMP Federal Investigation Section launched an investigation into this alleged network specializing in the reproduction and sale of counterfeit DVDs at the request of the Canadian Motion Picture Distributors Association, which had initially investigated this alleged network. The RCMP also received the assistance of the Canada Border Services Agency and Canada Post Security and Investigations Services.

Commercial Distribution and Sale Are Illegal
The RCMP takes action and investigates this type of crime if there are grounds to believe that the reproduction of a movie is intended for the purpose of commercial distribution, or to such an extent as to be prejudicial to the copyright holder. Under the Copyright Act, possessing a DVD copied for personal use is not considered a criminal offence.

Every person who copies or reproduces a movie for the purpose of commercial distribution or sale commits an offence under the Copyright Act.

The Royal Canadian Mounted Police encourages consumers to be cautious. Counterfeit DVDs are usually of inferior quality. The RCMP invites every person believing to have been misled into purchasing a counterfeit DVD instead of an original copy to report it to the RCMP at 514-939-8307, or to contact the Canadian Motion Picture Distributors Association at 1 800 363-9166 to verify the legitimacy of Web sites.

Not one word from this joker's mouth is short of a lie. Everyone must report this outfit to the Canadian Mounties, the Motion Picture Association of America, and the Canadian Motion Picture Distributors Association - for Video Piracy.

Lousy vampires.

I have filed an official investigation with https://www.recol.ca/intro.aspx
and I URGE ALL CONSUMERS WHO HAVE BEEN CHEATED BY THEDVDPLANET.ORG TO DO THE SAME.

TheDvdPlanet.org is a fraudulent company. I have searched the internet and there are hundreds of complaints on dozens of websites all detailing the exact same experience. NO ONE RECEIVED ANY GOODS. Do not believe the fictitious Paul Jacobs, Owner (prob. the owner of Hairclub for Men too) claiming they are legit. Nothing is easier than mailing out a package. Yet, 100's of people have received nothing?

PLEASE SPREAD THE WORD, USE YOUR COMPUTER SKILLS FOR GOOD AND FILE A REPORT WITH THE CANADIAN AUTHORITIES. IF THEY GET 50 COMPLAINTS I KNOW THEY WILL HUNT THIS CLOWN DOWN.

THESE PEOPLE HAVE NO CONSCIENCE. Look and see reviews yourself. They offered free shipping for Christmas and sell many cartoons. Do you know how many parents ordered things for their kids for Christmas and got NOTHING. UNCONSCIENCEABLE.

IF THE "OWNER" of DVDPLanet.org reads this, just know this:

PEOPLE WHO CHEAT AND LIE TEND TO BE MOST SUSCEPTABLE TO BOWL CANCER. Instant Karma. It's what's for dinner fatboy.

Do not trust anything written from this company. They will soon enough become a different dvd seller with a different name. Notice how "they" responded to complaints here, but never return your email questions/complaints. Notice how most of the complaints have something to do with merchandise being sent to wrong addresses? Notice how no tracking numbers are EVER given? This, after much research, is a easy trick fake companies use to delay any action taken. My only wish is that someone in Canada would seek out these crooks and handle it in a very "special" way.

AVOID companies like this at all cost.

Dear Customer and Readers,


My name is Paul Jacob and I am the Owner/President of TheDVDPlanet.org


I am responding to the many issues/complaints we have received on behalf of ALL of the Management and Employees here at TheDVDPlanet.org


It has come to our attention that there have been several complaints regarding a couple important issues (I will cover these issues in Detail below).


First of all, let me clearly state that we have been in business for over 5 years and have received and fulfilled over 120,000 orders since 2002.
We are in NO regard a "scam" or "fraudulent" company and 99% of our customers receive their order ON TIME and are happy with the DVD's.


However, as in all business, you simply cannot please EVERYONE. (Even though all 23 employees here at TheDVDPlanet.org give 110% effort and do their very best to make sure 100% of our customers are completely satisfied)


Please keep in mind we are a very large volume company with a huge customer base and turnover.

We ship over 500 orders/packages per day (4000 orders per week), and with this type of volume there will occasionally be:

a) lost, delayed or late orders
b) communication/contact issues and delays


We ask ALL customers to be patient with us, ESPECIALLY during the Holiday Seasons. Your order is in Good hands, WILL be processed and shipped and WILL arrive at your location.

And if during this ENTIRE PROCESS you are not 100% satisfied with the Service you have received from TheDVDPlanet.org, we are always more then happy to provide you with a FULL REFUND of your order.

Our business has always been based on Customer Service and we truly do our best to keep the customer happy...even though it is difficult to do this 100% of the time.


We simply ask that you do not assume the worst and give us a chance to rectify any problems or issues you may have. I am personally sure that if you give us a chance, you will end up satisfied with your experience.

Thank you for your time, cooperation and continued patronage.


We are definitely not perfect however we will ALWAYS strive to go the extra mile, learn from our mistakes, and provide the customer with a better experience.


Warmest Regards and Happy Holidays,

Paul Jacob
Owner/President
TheDVDPlanet.org
Paul@theDVDPlanet.org
24/7 Customer Service - support@thedvdplanet.org



Now, let me please cover and address the main concerns we have received in detail:


ISSUE #1 - LATE/LOST/DELAYED ORDERS

This seems to be the main issue and cause for MOST concern.

As stated earlier, when shipping over 4000 packages per WEEK, there will always been issues with packages being lost/delayed or late.

Especially when each package is shipped from our Toronto,Canada warehouse and must clear USA Customs to reach our USA customers.

(and as I am sure everyone is aware of, USA Customs has increased/changed their regulations and inspection policies since 9/11 and delays/issues are quite common)

This is why we do our best to communicate with our customers and inform them of all the specific shipping dates and issues AS SOON as an order is placed.

We provide all customers with DATES their order will be shipped and TRACKING #'s once their order is shipped.


Yes, sometimes the tracking system is not the most accurate or speedy (due to the fact Canadapost drops the packages off with USPS (Post Office) when the parcel arrives in the USA)


However, we are always available via email or the CONTACT US form on our website.



Please also keep in mind of one VERY IMPORTANT fact and policy of TheDVDPlanet.org....

If your order is late or does not arrive on time, we are more then happy to RESHIP a second package (via EXPRESSPOST) FREE of charge

OR

Provide you with a FULL refund of your order.


Even though we cannot always guarantee the Canadapost/USPS Postal System or Customs Inspectors, we always back our Shipping Guarantees and if for ANY reason the order does not arrive on time, the RESHIPMENT or REFUND is available to the customer.



ISSUE #2 - EMAIL ISSUES/DELAYS

There also seem to be several customers that have trouble contacting us via email or receiving responses from us.

Please keep in mind we have dedicated staff answering OVER 2200 emails PER DAY from our customer service center in Toronto, Canada.


There are 2 main causes for email issues:

1. Our emails go to your SPAM/BULK Mail folders - ALL emails are responded to within 12-24 hours. We actually have 6 FULL time Customer Service staff that simply sit and answer emails all day.

Therefore, your emails are ALL received and responded to. If you do not receive a response within 24 hours, please check your BULK or SPAM mail folders. 95% of the time, our response will be sitting there.


2. Emails Blocked by your ISP - Many times, your local Internet Provider will have their own SPAM filters that block emails from arriving in your Inbox. This also causes some of our automatic ORDER CONFIRMATION emails and SHIPPING emails to be blocked.

Therefore, if you do not receive a CONFIRMATION email or SHIPPING CONFIRMATION email, please be patient and email us and we can manually re-email those Automatic Order Confirmation emails.


Once again, we ask customer be patient and not immediately assume the worst. We have successfully answered over 2.6 MILLION emails in the past 5 years and can assure you someone is always here reviewing and responding to your emails.



ISSUE #3 - NO TELEPHONE #/TELEPHONE SUPPORT

One question we get quite often is regarding a Telephone # and why we do not have an accessible Telephone #.

Even though this may not be very convenient to our customers, our response is very simple:


When we started this company in 2002, we received 2-3 orders per day and had a 1-800# available for customer questions and inquiries.

However, as we grew and expanded, it simply became too difficult to hire enough staff and provide enough 800#'s to support the call volume. At one point in 2004, we actually were receiving over 5 Telephone Calls PER MINUTE from our customers.

It simply came to a point where we were unable to answer our customer phone calls effectively (customers were put on hold for 10-15 minutes). This caused a huge amount of upset and frustrated customers.

At that point in the business, we decided to go to an EMAIL SUPPORT SYSTEM (which nearly ALL of the Major Online Retailers use) which allowed us to answer emails quickly & efficiently and serve our customers better.


We understand some customers prefer to make contact via the Telephone and feel that this provides them with a quicker/more effective response...however in our case and factoring in the volume of customers/potential calls, you will ACTUALLY receive a much more detailed and effective response via our EMAIL SUPPORT SYSTEM.




One final note...

After being in business for over 5 years, shipping and fulfilling over 120,000 orders, answering 2.6 Million emails, and issuing over 1900 refunds (to cover damaged, lost, delayed or any other issues with orders) we have really seen it all.

We continue to grow and provide the customer with a more effective and more satisfying experience....even though there are some issues occasionally.

We are here to serve our customers and regardless of what the small percentage of customers may try to communicate, we will continue to operate our business with the customer in mind and do everything we can to satisfy 100% of our DVD Customers.

Thank you ONCE AGAIN for your time during this Holiday Season and we look forward to another 5 years of shipping you your favorite DVD Collections.


Merry Christmas from the entire Staff at TheDVDPlanet.org