Report: #454189

Complaint Review: Thomson, Inc.

  • Submitted: Thu, May 21, 2009
  • Updated: Thu, May 21, 2009
  • Reported By: Walla Walla Washington
  • Thomson, Inc.
    Attn: RR#324239274, 1101B Burgundy Dr.
    El Paso, Texas

Thompson - I returned a defective RCA DVD video player and never receive the promised refund. El Paso Texas

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On 10/15/08, I returned a defective RCA combo DVD/VCR player. I was told they would have it repaired and returned within two months. On January 9, 2009, realizing I had not heard from them, I called and inquired about it and was told it could not be fixed and if I would fax to them my receipt, they would refund my money, $216.59. I was told my new case number was 37HQZ.

I faxed my receipt to them (fax #317-587-9124) on 1/9/09, and I also emailed them a scanned copy of the receipt ( My fax machine printed a report that said the fax had gone through. They had told me I would have my money in 6-8 weeks.

On 3/10/09 I called and talked to Natalie. She said they did not have my receipt. Faxed it again and got the same answer at 2:00 p.m., and again at 3:00 p.m.

On 3/11/09 I called them and was told they had not received my receipt, so I faxed it again, and again the log said it had reached them. I called them at 11:00 a.m. 3/13/09 to confirm that they had it, and they said they had it but it was not legible and I should re-fax, which I did, at 11:00 a.m. At 2:00 p.m. I called and was told to check back in an hour.

I next called at 2:10 p.m. on 3/16/09, and "Jessica" told me they could now read it and my refund of $216.59 would be received in 6-8 weeks.

On 5/12/09 I called and talked to Josh. Told him I was tired of being jerked around by their company and wanted my money now! He left the phone for a few minutes, then returned and told me Accts. Payable was processing it and it should be here in a few weeks. I told him that was not acceptable, and I wanted it within one week or I would contact an attorney. He said I should have it in a few days.

On 5/21/09 I again got Josh when I called. He again left the phone, then returned and said the check was processed and would be here in 4-6 weeks. I told him that if it was processed it would not take 4-6 weeks to reach me and that I was going to report their company to the Attorney General, which I fully intend to do.

Walla Walla, Washington

This report was posted on Ripoff Report on 05/21/2009 04:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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