Complaint Review: Thousand Trails
Thousand Trails Thousand Trails camping, Thousand Trails Camping membership Rip off! Don't join! Reservation NOT gauranteed! First come First serve! We were stuck en route to campground out of state with no usable campsite, we needed 50 amp Nationwide
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We joined Thousand Trails and made a reservation for a campsite at Carolina Landings for 8 nighst for our 43 foot fifth wheel and have to have 50 amp. We received email confirmation confirming our dates and campground. We left our campground in Springville Tennessee and was 5 hours to our destination at Carolina Landings in Fair Play, South Carolina. We received a call from the campground telling us that no 50 amp spot would be available for us when we arrive. They had five "reservations" for this spot and it was a first come first serve basis.
This is the first time we were told of this. I told them our fifthwheel could only work on a 50 amp site as we have dual air conditioners on one controller. I even called member services and left a message for the supervisor, Paula Straight to call me asap as we were on the interstate with our very large rig and now no reservation in an area we are unfimilar with. I never received a call back. I made numerous calls to Thousand Trails and Carolina Landings and still no place to go, even though we had a confirmed reservation.
I asked Mercedes, their reservationist, if she had a camper. She said no. I explained to her and everyone that is was not a useable reservation if the site won't fit our fifth wheel or have the correct electrical amp site. That is not a reservation. A reservation, is reserved, not first come, first serve!! Don't fall for this huge rip off company! Not even their free year trial you receive with purchase of new camper! It will ruin the time you took off work, your vacation and plans and cost you at least four times as much for last minute reservations someplace else. That is, if you can find a campground that can accomodate your rig at the last minute. Biggest camping membership rip off!!
This report was posted on Ripoff Report on 06/19/2016 05:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/thousand-trails/nationwide/thousand-trails-thousand-trails-camping-thousand-trails-camping-membership-rip-off-don-1312289. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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