Tigerdirect Bait and Switch Miami Internet

 Bait & Switch:

I ordered a Sony Xperia Z1 cellphone from TigerDirect's Rakuten.com store but recieved the Sony Experia M2 which is half the cost of Z1

On 11/29/14 I ordered a Sony Xperia Z1 cellphone from TigerDirect's Rakuten.com store. (Tigerdirect fullfills the orders) On 12/3/14 I received an email stating the the Sony Xperia Z1 is on it's way. (Read: shipped)

On 12/3/14 I received the package but of a different item. The item I recieved was the Sony Xperia M2 instead of the much more expensive Z1 that I ordered.

On 12/3/14 I sent a complaint to Rakuten

On 12/4/14 I recieved an email from Rakuten stating that TigerDirect is responsible for and will be responding to my complaint

On 12/8/14 I received an email with an apology from TigerDirect giving me the option to return and recieve a refund On

12/8/14 I responded saying that I do not need a refund but would like to recieve what I have actually ordered

On 12/9/14 Due to no response, I called TigerDirect customer service and spoke to Jaime Huaman who is (cailmed to be) the CS Manager. I requested to return the wrong order and for TigerDirect to send me the actual item that I have ordered and rightfully should have recieved. Jaime proceeded to explain that even though the item (that I ordered) is available, they are not allowed to exchange the item. I proceeded to explain that I am not exchanging the item, I am only requesting to recieve what I have ordered.  Again to no avail, he though politely declined my request. 

My complaint: Bait and switch Item recieved is of mush lower value than what was ordered. The average consumer may not know the difference from the look of the product and packaging. I am concerned that many consumers have recieved the wrong product (read: ripped off) and TigerDirect was able to get away with shipping an inferior product.

All I am asking for is to recieve what I ordered, not a refund.