Report: #1402645

Complaint Review: Time Warner Cable/Spectrum

  • Submitted: Wed, September 27, 2017
  • Updated: Wed, September 27, 2017
  • Reported By: HonestAbe — New York New York USA
  • Time Warner Cable/Spectrum
    60 Columbus Circle 17th Floor
    New York, New York

Time Warner Cable/Spectrum I had an emergency healt situation and called Spetrum to get an extension on my acconts because my mother is elderly and can't be without a working phone.  New York New York

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I have been a long stand ing member of Time Warner and have never encountered a situation like this before. My mother and I have been sick lately but I have always made sure that Time Warner gets paid at least th minimum balance. Every since they changed the name to Spectrum my bill has risen with other charges, then my wife's bill went from $75 to over &200 without a viable explanation. When I call to rectify the matter there are represenatives that are skilled at double taliking the customers and then they maliciously cut of the service. Then I called and was told that for a five dollar fee they could stop the automatic calls that were being generated by the computer and this was a lie. This morning I called because I needed a nine day extenon due to illness and other matters and I was denied the right ot spesk to a supervisor and then when I went on lin e to complain there was this site generated by Spectrum that assured me that for tweny-five dollars they would assist with the matter of keeping my services on. My mother is a senior and my wife suffers from anxiety disorders and it is a criminal issue when you take these emergency services from the underserved. This blatant attempt at fraud is unnerving and insulting and Spectrum needs to be hekd accountable because their tactics are malicious and also life threatening.

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