Tophatter, Inc. Shill bidding, poor customer service, Internet

Tophatter, Inc.

Letter to customer Service:

Check out how TopHatter has responded to me.  I take the time to write in detail and fully explain my issues to you, and you give me a half-a** response 'thankyou for your comments, one of our representatives will contact you..." and two days later you send me this form email asking me to fill out a feedback survey?  Would you like fries with that? Does that sound like robust customer service to you? C'mon.

Two issues: allowing buyers to arbitrarily cancel orders is highly unorthodox in the auction world. Two strike policy is not worth a hill of beans, when the buyer can just open a new account under a new name. I suspect you have implemented this policy to facilitate shill bidding and as I have noticed you have an unusually high amount of buyers present at your auctions that have hundreds of bids in their 2 year history but no purchases.  I can only speculate on what that's all about, but I'll keep those accusations to myself.  Further, if you're going to allow such as asinine policy to exist, then at least allow the seller to offer the item to the runner up. Most of all, don't make the innocent seller wait three more days to get relisted, they should be re-prioritized in the que.  And finally, don't relist their auction at 6AM when no one is on line, and still charge them the auction fee anyway when their item doesn't sell. That is nonsense.

The same item that I sold for 30 dollars in my first auction, was FINALLY relisted a week later, but at 3AM EST(6AM CT), and didn't sell of course because no one was there... they were probably sleeping!    I have been unable to list since then, each time I try to schedule you guys give me some bull that it was unable to be rescheduled because there was no room in the auction, and I should try a later time... but yet no later time is available- you only put current day and next day offerings. The next time, same items is rejected for completely different reason.  I noticed that once my free credits ran out.. some how I can't get scheduled anymore.

I paid my 1 dollar for the last auction but you aint gettin' the next one  because you went and  booked me at 3AM again and of course my item didn't sell again. Please close my account.